Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Arrondissement de Tours; Hybrid; EUR 20,769 - 24,878; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding and training

Health and wellbeing initiatives

Job summary

Concentrix Bulgaria relocates you to Sofia for a hybrid Customer Advisor role, requiring Dutch language skills and English understanding. You will handle customer inquiries, support direct debit processes, and ensure accurate administrative tasks, with comprehensive onboarding and relocation assistance.

The position emphasizes strong communication, detail-orientation, and professional development within a supportive benefits package.

Qualifications

• Fluency in Dutch (C1) and English (B1) required.
• Strong communication and attention to detail.
• Proficient computer skills with common office software.
• Keen analytical and organizational abilities.
• Availability to work Mon-Fri 09:30-18:00.

Responsibilities

• Handle calls for outstanding balances, direct debits, and scheme modifications.
• Process written customer requests and ensure direct debit accuracy.
• Provide high-quality service while supporting administrative tasks.

Skills

Dutch (C1)

English (B1)

Communication skills

Analytical skills

Organizational skills

Digital/computer literacy

Tools

Office software

Job description

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.