Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Strasbourg; Hybrid; EUR 20,769 - 24,878; Full time

Benefits offered by this job

Relocation package

Fully paid onboarding

Health and wellbeing initiatives

Health insurance

Life insurance

Multisport card

Transport allowance

Bonuses for life events

Educational leave

Corporate discounts

Company events

Job summary

Concentrix Bulgaria is seeking a Customer Advisor to join a hybrid role, relocating to Sofia. The position requires Dutch language proficiency (C1) and English (B1), with strong communication and organizational skills.

You will handle calls about balances and direct debits, while ensuring smooth administrative processes. The role includes a comprehensive relocation package, fully paid onboarding, and ongoing professional development.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Strong communication skills and keen attention to detail.
• Solid analytical and organizational abilities.
• Proficient with computer software and tools.

Responsibilities

• Engage with customers by handling calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure seamless direct debit processes.
• Provide excellent customer service while maintaining administrative standards.

Skills

Dutch (C1)

English (B1)

Communication

Attention to detail

Analytical

Organizational skills

Tools

Computer software and tools

Job description

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.