Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Arrondissement de Toulon; Hybride; EUR 20 769 - 24 878; Plein temps

Avantages offerts par ce poste

Relocation package

Fully paid initial training

Health and wellbeing initiatives

Health and life insurance

Multisport card

Transport allowance

Bonus for important life events

Education leave

Corporate discounts

Company events

Office near transport

Résumé du poste

Concentrix Bulgaria invites you to join as a Customer Advisor in a Hybrid role based in Sofia. You will engage with customers in Dutch and English, handling balances, direct debits, and scheme changes while delivering exceptional service.

Relocation support and thorough onboarding are provided to start your career journey. The position offers comprehensive training, health and wellbeing initiatives, and opportunities for professional development within a dynamic team.

Qualifications

• Fluency in Dutch (C1) verbal and written; good knowledge of English (B1).
• Strong communication abilities with attention to detail.
• Good analytical and organizational skills.
• Proficient computer skills and familiarity with common software/tools.

Responsabilités

• Engage with customers by handling calls for outstanding balances, direct debits, and scheme modifications.
• Manage written requests from customers and ensure smooth direct debit processes.
• Provide excellent customer service while maintaining high standards of administrative tasks.

Connaissances

Dutch language (C1)

English language (B1)

Communication skills

Attention to detail

Analytical skills

Organizational skills

Computer skills

Description du poste

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.