Customer Advisor with Dutch (Relocation to Sofia)

Concentrix; Reims; Hybride; EUR 19 418 - 26 237; Plein temps

Avantages offerts par ce poste

Relocation package

Fully paid initial training

Health and wellbeing initiatives

Health and Life Insurance

Multisport card

Transport allowance

Bonuses for life events

Educational leave or discounts

Résumé du poste

Concentrix is hiring a Customer Advisor to work in a Hybrid role based in Sofia, Bulgaria. Fluency in Dutch (C1) and English (B1) is required, with strong communication and detail-oriented skills. The position includes a relocation package and comprehensive onboarding.

Responsibilities include handling calls and written requests for balances and direct debits, ensuring smooth processes, and delivering excellent customer service with administrative accuracy.

Qualifications

• Fluency in Dutch (C1) and good knowledge of English (B1).
• Excellent communication skills with attention to detail.
• Strong analytical and organizational abilities.
• Proficient computer skills and familiarity with common software tools.

Responsabilités

• Handle calls and written requests related to balances, direct debits, and scheme changes.
• Ensure smooth direct debit processes and timely responses.
• Provide high-quality customer service while maintaining administrative standards.

Connaissances

Dutch (C1)

English (B1)

Communication skills

Analytical skills

Organizational skills

Computer skills

Outils

Software tools

Description du poste

Relocate to Sofia and start your professional journey with Concentrix on Hybrid role with Dutch.

Join our team as Customer Advisor and give a chance to your soft skills to a make the world a better place.

Key Responsibilities:

• Engage with Customers by handling the calls for outstanding balances, direct debits, and scheme modifications
• Manage written requests from the customers and ensure seamless direct debit processes
• Provide excellent customer service while maintaining the standards of administrative tasks

Requirements:

• Fluency in Dutch (C1 - verbal and written) and good knowledge of English (B1)
• Great communication skills and sharp eye on details
• Computer skills including software's and tools
• Good analytical and organizational skills
• Working Hours - Monday - Friday - 09:30 - 18:00 (1 hour break)

What do you get from us?

• Competitive salary - 2045,17 Euro Gross
• Relocation Package Support (2 weeks of accommodation, advanced payment and more)
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more
• Convenient office location, close to bus stations and the metro

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.