Client Support Representative (English speaker, Internship)

Singulart; Paris; Hybride; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Singulart is seeking a Client Support Representative to be on the front line of its relationship with artists. You will handle incoming requests from artists via our ticketing system and ensure fast, helpful, and high-quality support.

You’ll work with the Artist Success team and collaborate with Product, Tech, and Sales to resolve more complex cases. Your daily duties include ticket management, autonomous handling of simple tickets with AI aid, and sharing feedback to improve tools and

Qualifications

• Experience in customer support is preferred.
• Strong written and verbal communication skills in English.

Responsabilités

• Respond to incoming artist requests via our support tool.
• Handle simple tickets autonomously with AI assistance.
• Identify and escalate complex tickets, coordinating with internal stakeholders to ensure resolution.
• Provide clear, empathetic, and solution-oriented replies to artists.
• Share insights on recurring issues with Customer Success and Product teams.
• Help improve internal docs, knowledge base, and workflows.

Description du poste

As an Client Support Representative, you will be on the front line of Singulart’s relationship with its artists. Your mission is to handle incoming requests from artists via our ticketing system and ensure they receive fast, helpful, and high-quality support.

You’ll work closely with the Artist Success team and collaborate with internal stakeholders (Product, Tech, Sales) to resolve more complex cases.

Your primary responsibilities will include:

• Ticket Management: Respond to incoming artist requests via our support tool.
• Handle simple tickets autonomously with the assistance of our AI tool
• Identify and escape complex tickets, coordinating with internal stakeholders to ensure resolution
• Artist Support & Satisfaction: Provide clear, empathetic, and solution-oriented answers to artists, always keeping their success in mind.
• Feedback Sharing: Spot recurring issues, friction points, or improvement opportunities and share insights with the Customer Success and Product teams.
• Process Improvement: Help improve internal documentation, knowledge base, and support workflows to increase efficiency and artist satisfaction.

Why this role is exciting:

• Real impact: You’ll be in direct contact with artists and play a key role in their day-to-day experience on Singulart.
• AI-powered support: Learn how to work efficiently with AI tools to scale customer support.
• Fast learning curve: Develop strong customer support, communication, and problem-solving skills.
• Collaborative environment: Work closely with an experienced Artist Success & Liaison teams that will support your learning and growth.
• Exposure to multiple teams: Gain a global understanding of how a fast-growing art marketplace operates.