Artist Support Specialist (AI-Powered)

Singulart; Paris; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Singulart is seeking an Artist Care Representative to be the frontline contact for artists through our ticketing system. You will respond to requests, resolve simple issues with AI support, and escalate complex cases in collaboration with Product, Tech, and Sales teams.

The role emphasizes empathetic, clear communication and a people-first approach, with opportunities to improve processes and knowledge bases across teams.

Qualifications

• Fluent English is required; another language is a plus.
• Excellent communication skills, both written and spoken.
• People-first approach with empathy and clarity.
• Strong organizational and follow-up capabilities.
• Ability to work independently and in a team.
• Familiarity with CRM tools and email outreach is a plus.

Responsabilités

• Ticket Management: Respond to incoming artist requests via our support tool.
• Handle simple tickets autonomously with the assistance of our AI tool.
• Identify and upscale complex tickets, coordinating with internal stakeholders to ensure resolution.
• Provide clear, empathetic, and solution-oriented answers to artists.
• Share insights on recurring issues with Customer Success and Product teams.
• Help improve internal documentation, knowledge base, and support workflows.

Connaissances

Fluent English

Client-facing

Communication

Organizational skills

Problem solving

Self-starter

CRM tools

Description du poste

Singulart is seeking an Artist Care Representative to be the frontline contact for artists through our ticketing system. You will respond to requests, resolve simple issues with AI support, and escalate complex cases in collaboration with Product, Tech, and Sales teams.

The role emphasizes empathetic, clear communication and a people-first approach, with opportunities to improve processes and knowledge bases across teams.