Global head of Artist Experience & Success

Singulart; Paris; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading SaaS marketplace for artists in Paris is looking for a Customer Success Manager to design and drive customer support initiatives. The role involves managing a team of 6, measuring retention metrics, and enhancing productivity through AI. Candidates should have over 2 years of experience in Customer Success and a passion for helping clients succeed. This position offers the chance to work in a diverse environment and contribute directly to empowering artists worldwide.

Qualifications

• 2+ years leading a Customer Success department, preferably in a SaaS environment.
• Proven record of designing and scaling Customer Success processes.
• Passion for customer success with genuine care for clients.

Responsibilities

• Design and drive a top-class customer support for artists.
• Define, monitor and improve key retention metrics.
• Manage and upskill a team composed of 6 juniors.

Skills

Leadership skills

Fluent English

Customer centricity

Data-driven mindset

Execution skills

Job description

Founded in 2017, Singulart is a saas-enabled marketplace dedicated to empower fine artists. Today, our team is composed of 80 people and 25+ different nationalities !

In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector! On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed.

Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency.

We believe that all together we are able to move forward, so join our creative, international team and let’s empower artists together!

Mission

Own the Customer Success strategy and execution for our saas product (artist side)

Customer Success at Singulart

The Customer Success manages the artists using our saas product : 8,000 artists from 80+ countries, 6 people under management operating in 5 languages (EN, FR, DE, ES, IT)

Core responsibilities

• Design and drive a top-class customer support for artists.
• Define, monitor and improve key retention metrics.
• Make productivity gains by deploying AI.
• Collaborate with other departments (product, sales etc) to optimize Custoimer Success metrics.
• Manage and upskill a team composed of 6 juniors.
• Work directly with SaaS director on strategic planning.

Preferred experience

• 2+ years leading a Customer Success department (in a SaaS is a plus).
• Proven record of designing and scaling Customer Success processes + management.
• Passion for customer success: genuine care for clients.
• Great execution skills: hardworker and hands-on.
• Data-driven mindset with experience tracking KPIs and optimizing performance.
• Leadership skills: able to coach a small team while being hands-on.
• Fluent English. Any other language is a plus.