Artist Care Representative (English speaker, Internship)

Singulart; Paris; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Singulart is seeking an Artist Care Representative to be the frontline contact for artists through our ticketing system. You will respond to requests, resolve simple issues with AI support, and escalate complex cases in collaboration with Product, Tech, and Sales teams.

The role emphasizes empathetic, clear communication and a people-first approach, with opportunities to improve processes and knowledge bases across teams.

Qualifications

• Fluent English is required; another language is a plus.
• Excellent communication skills, both written and spoken.
• People-first approach with empathy and clarity.
• Strong organizational and follow-up capabilities.
• Ability to work independently and in a team.
• Familiarity with CRM tools and email outreach is a plus.

Responsabilités

• Ticket Management: Respond to incoming artist requests via our support tool.
• Handle simple tickets autonomously with the assistance of our AI tool.
• Identify and upscale complex tickets, coordinating with internal stakeholders to ensure resolution.
• Provide clear, empathetic, and solution-oriented answers to artists.
• Share insights on recurring issues with Customer Success and Product teams.
• Help improve internal documentation, knowledge base, and support workflows.

Connaissances

Fluent English

Client-facing

Communication

Organizational skills

Problem solving

Self-starter

CRM tools

Description du poste

As an Artist Care Representative, you will be on the front line of Singulart’s relationship with its artists. Your mission is to handle incoming requests from artists via our ticketing system and ensure they receive fast, helpful, and high-quality support.

You’ll work closely with the Artist Success team and collaborate with internal stakeholders (Product, Tech, Sales) to resolve more complex cases.

Your primary responsibilities will include:

• Ticket Management:
  Respond to incoming artist requests via our support tool.

  • Handle simple tickets autonomously with the assistance of our AI tool
  • Identify and upscale complex tickets, coordinating with internal stakeholders to ensure resolution

• Artist Support & Satisfaction:
  Provide clear, empathetic, and solution-oriented answers to artists, always keeping their success in mind.

• Feedback Sharing:
  Spot recurring issues, friction points, or improvement opportunities and share insights with the Customer Success and Product teams.

• Process Improvement:
  Help improve internal documentation, knowledge base, and support workflows to increase efficiency and artist satisfaction.

Why this role is exciting:

• Real impact: You’ll be in direct contact with artists and play a key role in their day-to-day experience on Singulart.
• AI-powered support: Learn how to work efficiently with AI tools to scale customer support.
• Fast learning curve: Develop strong customer support, communication, and problem-solving skills.
• Collaborative environment: Work closely with an experienced Artist Success & Liaison teams that will support your learning and growth.
• Exposure to multiple teams: Gain a global understanding of how a fast-growing art marketplace operates.

• Fluency in English (our working language).
• Another language is a plus.
• Previous experience in a client-facing role is a plus, but not mandatory.
• Excellent communication skills (spoken and written).
• People-First Approach: You know how to build trust via email, balancing confidence with empathy.
• Organizational Skills: You excel at managing follow-ups and keeping track of multiple artist interactions.
• Problem-Solving Skills: When challenges arise, you’re quick to find solutions and keep the conversation moving forward.
• Self-Starter with Team Spirit: You’re proactive and capable of working independently, but you also thrive in collaborative environments.
• Tech Savvy: Familiarity with CRM tools and email outreach platforms is a big plus.
• No knowledge in art required.