Client Relations & Sales Support Specialist

KONE; Cernay-lès-Reims; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

KONE in France is seeking a proactive Sales Support to assist the sales team with back-office tasks, tendering, orders, documents and CRM coordination, while handling customer inquiries.

You will maintain customer data in SAP and CRM, monitor leads, support invoicing and reporting, and help organize visits and events. This role suits a detail-oriented professional keen to contribute to a collaborative, ethical culture at KONE.

Qualifications

• Supports sales persons in back-office tasks (tenders, orders, documents, equipment) and customer inquiries.
• Maintains customer data and hierarchies in SAP + CRM as instructed by sales person or key account manager.
• Monitors the leads and new opportunities in CRM and assigns them to right person.
• Follows up the customer’s approval of designs and lay-out drawings.
• Maintains sales and tendering tools and master templates as instructed by sales manager / product manager.
• Responsible for invoicing and monitoring of overdue payments (in some FL’s).
• Provides reports and summaries for sales, marketing, installation, delivery, finance managers etc.
• Assists in general office tasks.

Responsabilités

• Supports in organizing customer visits, tasks and events

Connaissances

Customer support

Data management

Communication

Outils

SAP

Tendering tool

CRM

Description du poste

KONE in France is seeking a proactive Sales Support to assist the sales team with back-office tasks, tendering, orders, documents and CRM coordination, while handling customer inquiries.

You will maintain customer data in SAP and CRM, monitor leads, support invoicing and reporting, and help organize visits and events. This role suits a detail-oriented professional keen to contribute to a collaborative, ethical culture at KONE.