Attaché Clientèle H/F

Kone México; Cernay-lès-Reims; Sur place; EUR 32 000 - 48 000; Plein temps

Résumé du poste

KONE is seeking a Sales Support professional in France to assist the sales team with back-office tasks, including tenders, orders, and customer inquiries. You will maintain customer data in SAP and CRM and monitor leads and opportunities. You will also support invoicing and reporting to various managers.

As part of a collaborative and ethical culture, you will contribute to sustainable people flow and help ensure accurate documentation and timely responses for customer requests.

Qualifications

• Experience supporting sales teams in a back-office role.
• Familiar with SAP, tendering tools and CRM.

Responsabilités

• Sales support and back-office tasks (tenders, orders, documents, equipment) using SAP, tendering tool and CRM
• Handle customer inquiries and maintain customer data and hierarchies in SAP + CRM as directed by sales team
• Monitor leads and new opportunities in CRM and assign to the right person
• Follow up on customer approvals of designs and layout drawings
• Maintain sales and tendering tools and master templates as instructed by sales manager / product manager
• Oversee invoicing and monitor overdue payments where applicable
• Provide reports and summaries for sales, marketing, installation, delivery, finance managers, etc.
• Assist in general office tasks and organize customer visits, tasks and events

Connaissances

Communication skills

Organizational skills

Problem solving

Outils

SAP

Tendering tool

CRM

Description du poste

• Sales support
• Supports sales persons in back-office tasks (tenders, orders, documents, equipment - SAP, Tendering tool and CRM) and customer inquiries
• Maintains customer data and hierarchies in SAP + CRM as instructed by sales person or key account manager
• Monitors the leads and new opportunities in CRM and assigns them to right person
• Follows up the customer's approval of designs and lay-out drawings
• Maintains sales and tendering tools and master templates as instructed by sales manager / product manager
• Responsible for invoicing and monitoring of overdue payments (in some FL's)
• Provides reports and summaries for sales, marketing, installation, delivery, finance managers etc.
• Assists in general office tasks Customer relationship management Supports in organizing customer visits, tasks and events

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.