Attaché Clientèle H/F

KONE; Cernay-lès-Reims; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

KONE in France is seeking a proactive Sales Support to assist the sales team with back-office tasks, tendering, orders, documents and CRM coordination, while handling customer inquiries.

You will maintain customer data in SAP and CRM, monitor leads, support invoicing and reporting, and help organize visits and events. This role suits a detail-oriented professional keen to contribute to a collaborative, ethical culture at KONE.

Qualifications

• Supports sales persons in back-office tasks (tenders, orders, documents, equipment) and customer inquiries.
• Maintains customer data and hierarchies in SAP + CRM as instructed by sales person or key account manager.
• Monitors the leads and new opportunities in CRM and assigns them to right person.
• Follows up the customer’s approval of designs and lay-out drawings.
• Maintains sales and tendering tools and master templates as instructed by sales manager / product manager.
• Responsible for invoicing and monitoring of overdue payments (in some FL’s).
• Provides reports and summaries for sales, marketing, installation, delivery, finance managers etc.
• Assists in general office tasks.

Responsabilités

• Supports in organizing customer visits, tasks and events

Connaissances

Customer support

Data management

Communication

Outils

SAP

Tendering tool

CRM

Description du poste

Sales support

• Supports sales persons in back-office tasks (tenders, orders, documents, equipment – SAP, Tendering tool and CRM) and customer inquiries
• Maintains customer data and hierarchies in SAP + CRM as instructed by sales person or key account manager
• Monitors the leads and new opportunities in CRM and assigns them to right person
• Follows up the customer’s approval of designs and lay-out drawings
• Maintains sales and tendering tools and master templates as instructed by sales manager / product manager
• Responsible for invoicing and monitoring of overdue payments (in some FL’s)
• Provides reports and summaries for sales, marketing, installation, delivery, finance managers etc.
• Assists in general office tasks

Customer relationship management

• Supports in organizing customer visits, tasks and events

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html