Client Relations Coordinator – Scheduling

Jobtailor; Nantes; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Jobtailor seeks a capable project coordinator in Nantes to manage assigned projects, schedule technicians, and coordinate interventions with internal teams. The role emphasizes client relations by phone, clear timeline explanations, and meticulous follow-up.

Candidates should have a BTS GPME, strong customer service orientation, excellent listening skills, and the ability to manage priorities while using IT tools and ERP systems effectively.

Qualifications

• BTS GPME or equivalent (associate-level qualification in SME management).
• Experience in a similar environment is an asset.
• Strong customer service orientation.
• Excellent listening skills and ability to respond to stakeholders’ needs.
• Strong organizational and methodical approach.
• Ability to manage priorities and maintain rigorous file follow-up.
• Proficiency in Microsoft Office.
• Comfortable using IT tools, with the ability to quickly adapt to software and ERP systems.
• Ability to persuade and communicate effectively with clients and technical teams.

Responsabilités

• Manage and administer assigned projects and client relationships by phone.
• Schedule technicians for assignments based on qualifications, areas of expertise, and times.
• Initiate and monitor interventions by internal subcontractors with coordination across departments.
• Negotiate and explain intervention timelines to clients and stakeholders.
• Prepare client schedules and ensure optimal scheduling for timely interventions.
• Maintain rigorous file follow-up and manage priorities to satisfy clients.

Connaissances

Project Management

Customer Service Orientation

Effective Communication

Organizational Skills

Listening Skills

Formation

BTS GPME

Outils

ERP Systems

Microsoft Office

Description du poste

• Manage and administer assigned projects
• Schedule technicians for assignments based on their qualifications, areas of expertise, and estimated intervention times
• Initiate and monitor interventions by internal subcontractors in coordination with the various departments
• Manage client relations by phone
• Negotiate and explain intervention timelines
• Prepare client schedules
• Ensure optimal scheduling of interventions and client satisfaction

Requirements

• Degree equivalent to a BTS GPME (Associate-level qualification in SME management)
• Experience in a similar environment would be an asset
• Strong customer service orientation
• Excellent listening skills and the ability to respond to stakeholders’ needs
• Strong organizational and methodical approach
• Ability to manage priorities and maintain rigorous file follow-up
• Proficiency in Microsoft Office
• Comfortable using IT tools, with the ability to quickly adapt to software and ERP systems
• Ability to persuade and communicate effectively with clients and technical teams

Core Competencies

Demonstrates strong project management capabilities, with a focus on client relations, effective communication, and organizational skills. Proficient in scheduling and coordinating interventions while ensuring client satisfaction and adherence to timelines.

Highest-signal resume keywords

• Project Management
• Customer Service Orientation
• Microsoft Office Proficiency
• Effective Communication
• Organizational Skills

Soft Skills

• Excellent Listening Skills
• Methodical Approach
• Ability to Manage Priorities
• Persuasion Skills

Certifications & Qualifications

• BTS GPME

Industry Keywords

• Client Relations
• Intervention Scheduling
• Stakeholder Management

Tools & Technologies

• IT Tools
• ERP Systems