Training Coordinator

Jobtailor; Paris; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Jobtailor in Paris is seeking an experienced administrative manager to oversee training project coordination, invoicing compliance, and supplier relations.

You will manage client relationships, draft trainer contracts, and ensure timely payments and KPI monitoring. This CDI role offers a structured environment with remote-training tools and a focus on operational excellence.

Qualifications

• Experience in administrative management and logistical coordination.
• Strong customer relations and attention to detail.
• Autonomy and ability to work as part of a team.

Responsabilités

• Handle client and trainer invoicing in compliance with procedures.
• Monitor KPI metrics and improve DSO.
• Draft trainer contracts and coordinate deployments.
• Manage client relationships, invitations, and logistics.
• Oversee attendance sheets collection and payment processing.
• Ensure on-time invoicing and payment reminders.
• Coordinate with HR/Finance on invoice approvals.
• Maintain excellent client and trainer relationships.

Connaissances

Administrative Management

Logistical Coordination

Customer Relations

Organizational Skills

Interpersonal Skills

Outils

Information Systems

Remote-Training Tools

Description du poste

• Stay informed about the training market and monitor changes in training schemes and programs
• Understand the role of OPCOs and training funding mechanisms
• Master the company’s information systems (IS) tools and applications, as well as their usage rules
• Ensure compliance with client and trainer invoicing processes, taking established KPIs into account
• Follow the procedure for drafting trainer contracts
• Maintain a customer-focused approach in both verbal and written communications
• Master the use of remote-training tools offered for sale
• Manage services from initiation by the sales team/Project Managers through deployment
• Manage client relationships, including organization, agreements, invitations, and related matters
• Handle clients’ specific administrative and logistical requests
• Manage relationships with trainers, including organization, invitations, materials, participant lists, and out-of-package travel arrangements
• Draft trainer contracts
• Collect paper or digital attendance sheets
• Invoice projects and ensure invoices are issued within the required deadlines
• Monitor client payments and manage payment reminders
• Minimize the number of credit notes issued
• Approve invoices and ensure payment processing for employee and freelance trainers, in coordination with HR or Finance
• Work continuously to improve DSO
• Alert the sales representative when additional requests fall outside the project scope and contribute to maintaining the MCD
• Monitor evaluation and quality questionnaires and record them on the shared network
• Handle client and trainer complaints in collaboration with the sales teams
• Ensure excellence in client and trainer relationships and compliance with the company’s productivity standards

Requirements

• Experience in administrative management, logistical coordination, and customer relations
• Knowledge of the professional training sector is a plus
• Ideally, knowledge of IT and office productivity training programs
• Strong organizational skills, attention to detail, and autonomy
• Excellent interpersonal and customer service skills
• Ability to manage multiple cases simultaneously and work as part of a team
• Permanent, 39-hour-per-week contract (CDI)
• Start date: ASAP

Core Competencies

Demonstrates expertise in administrative management and logistical coordination within the professional training sector, ensuring compliance with invoicing processes and maintaining strong client and trainer relationships. Proficient in utilizing information systems and remote-training tools to enhance service delivery and client satisfaction.

Highest-signal resume keywords

• Administrative Management
• Logistical Coordination
• Customer Relations
• Organizational Skills
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Invoicing Processes
• Trainer Contract Drafting
• Attendance Sheet Collection
• Payment Processing
• KPI Monitoring

Soft Skills

• Attention to Detail
• Autonomy
• Team Collaboration
• Customer Service

Certifications & Qualifications

• Permanent Contract (CDI)

Industry Keywords

• Professional Training Sector
• Training Funding Mechanisms
• Client Relationship Management

Tools & Technologies

• Information Systems
• Remote-Training Tools