Client Relations, Planning and Scheduling Coordinator

Jobtailor; Limoges; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Jobtailor in Limoges is seeking a logistics planner to organize and optimize technician schedules, manage client communications by phone and email, and ensure service continuity across the field team.

You will handle routing, data entry, and use Excel to improve planning accuracy, collaborating with clients to negotiate time frames and meet expectations. A Bac to Bac+2 in logistics and at least one year of planning experience is required.

Qualifications

• Minimum Bac to Bac+2 qualification in logistics or an equivalent qualification.
• At least 1 year of experience in planning, scheduling, logistics, or supply chain.
• Ability to efficiently organize routes while considering field constraints and optimize travel.

Responsabilités

• Organize and optimize technician schedules based on qualifications, appointment duration, and geographic constraints.
• Manage client communications by phone and email
• Answer incoming calls and take orders
• Propose appointment dates and negotiate time frames
• Handle day-to-day unexpected issues and quickly find solutions to maintain service continuity
• Collect information from clients to facilitate technicians’ interventions
• Enter and update data in the company’s systems
• Optimize routes, meet client expectations, and ensure field team satisfaction

Connaissances

Logistics Planning

Route Optimization

Scheduling

Client Relationship Management

Excel Proficiency

Formation

Bac to Bac+2 Qualification in Logistics

Outils

Excel

Office Software

Description du poste

• Organize and optimize technician schedules based on qualifications, appointment duration, and geographic constraints
• Manage client communications by phone and email
• Answer incoming calls and take orders
• Propose appointment dates and negotiate time frames
• Handle day-to-day unexpected issues and quickly find solutions to maintain service continuity
• Collect information from clients to facilitate technicians’ interventions
• Enter and update data in the company’s systems
• Optimize routes, meet client expectations, and ensure field team satisfaction

Requirements

• Minimum Bac to Bac+2 qualification in logistics or an equivalent qualification
• At least 1 year of experience in planning, scheduling, logistics, or supply chainExperience in planning or logistics
• Ability to efficiently organize routes while considering field constraints and optimize travel
• Strong communication and client relationship skills
• Ability to handle client requests diplomatically, negotiate time frames, and maintain trusting relationships
• Proficiency in office software, particularly Excel

Core Competencies

Demonstrates expertise in logistics planning and scheduling, with a strong focus on optimizing routes and managing client communications effectively. Proficient in utilizing office software, particularly Excel, to enhance operational efficiency.

Highest-signal resume keywords

• Logistics Planning
• Route Optimization
• Client Relationship Management
• Scheduling
• Excel Proficiency

Hard Skills

• Logistics
• Scheduling
• Route Optimization
• Data Entry
• Client Communication

Soft Skills

• Strong Communication
• Diplomatic Negotiation
• Problem Solving

Certifications & Qualifications

• Bac to Bac+2 Qualification in Logistics

Industry Keywords

• Supply Chain
• Field Team Satisfaction
• Client Expectations

Tools & Technologies

• Office Software
• Excel