Bilingual Luxury Client Advisor (Italian/English)

Hermès; Paris; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Hermès is seeking a bilingual customer advisor fluent in Italian and English for its European e-commerce entity and customer relation center. You will be the single point of contact for European store customers, handling inquiries, guiding purchases, and promoting brand values in a multilingual, cross-functional team based in Paris.

You will manage interactions from customers across Europe, follow up on orders, and ensure high-quality relationship management and sales growth through exemplary

Qualifications

• Fluency in Italian and English (spoken and written).
• French language is an advantage.

Responsabilités

• Interact by phone, e-mail, and WhatsApp with e-commerce customers, advise them, develop sales.
• Receive, analyze, and follow up on European e-commerce orders until they are received.
• Deliver exceptional client service and provide a pleasant e-commerce shopping environment aligned with the Hermès brand.
• Drive initiatives to improve the e-commerce customer experience.
• Build lasting customer relationships by managing a client portfolio and fostering engagement.
• Act as the single point of contact for customers wishing to contact European stores.

Connaissances

Italian language

English language

Description du poste

Hermès is seeking a bilingual customer advisor fluent in Italian and English for its European e-commerce entity and customer relation center. You will be the single point of contact for European store customers, handling inquiries, guiding purchases, and promoting brand values in a multilingual, cross-functional team based in Paris.

You will manage interactions from customers across Europe, follow up on orders, and ensure high-quality relationship management and sales growth through exemplary