Trilingual Client Advisor: Italian, English & French

Hermès; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Hermès is seeking a Trilingual Customer Advisor for its e-commerce entity based in Paris. This role requires fluency in Italian, English, and French, as you'll oversee customer interactions and enhance sales support.

Your main duties will include assisting e-commerce clients and serving as a crucial contact point for store inquiries. Candidates should demonstrate a strong service attitude, excellent communication skills, and experience in customer-facing roles.

This fixed-term contract involves 35.5 hours per week, from Monday to Saturday, offering a collaborative team environment.

Qualifications

• Strong sense of service and customer focus.
• Keen on tailor-made solutions.
• Proven passion for selling.
• Experience in hospitality, retail, or e-commerce sectors.

Responsabilités

• Follow-up on interactions with e-commerce customers to encourage sales.
• Provide exceptional client service and promote Hermès products.
• Act as a single point of contact for customers contacting stores.

Connaissances

Empathy

Interpersonal skills

Oral and writing skills in Italian, English, and French

Stress management

Outils

Office tools

Description du poste

Hermès is seeking a Trilingual Customer Advisor for its e-commerce entity based in Paris. This role requires fluency in Italian, English, and French, as you'll oversee customer interactions and enhance sales support.

Your main duties will include assisting e-commerce clients and serving as a crucial contact point for store inquiries. Candidates should demonstrate a strong service attitude, excellent communication skills, and experience in customer-facing roles.

This fixed-term contract involves 35.5 hours per week, from Monday to Saturday, offering a collaborative team environment.