Bilingual Client Advisor (German & English) - E-Commerce

Join; Paris; On-site; EUR 28,000 - 44,000; Full time

Job summary

Hermès is seeking a bilingual customer advisor fluent in German and English for its European e-commerce entity and customer relation center, based in Paris. You will join a multicultural team and act as the single point of contact for end customers and European stores, delivering exceptional service on e-commerce and retail channels.

You will manage interactions from A to Z, encourage sales, provide product information, resolve issues, and maintain strong relationships with clients and stores in

Qualifications

• Bilingual proficiency in German and English required.
• Empathetic, customer-focused with strong service orientation.
• Experience in luxury retail, hotel, or e-commerce is an asset.

Responsibilities

• Handle multilingual inbound inquiries and orders via phone, email, and chat.
• Provide product information, advise customers, and promote brand value.
• Ensure high-quality omnichannel customer experience for European stores and e-commerce.

Skills

German

English

Job description

Hermès is seeking a bilingual customer advisor fluent in German and English for its European e-commerce entity and customer relation center, based in Paris. You will join a multicultural team and act as the single point of contact for end customers and European stores, delivering exceptional service on e-commerce and retail channels.

You will manage interactions from A to Z, encourage sales, provide product information, resolve issues, and maintain strong relationships with clients and stores in