Multilingual European E-commerce Client Advisor

Join; Paris; On-site; EUR 30,000 - 38,000; Full time

Job summary

Hermès is seeking a bilingual/trilingual customer advisor for its European e-commerce and customer relations center. The role focuses on managing relationships with European customers and stores, with duties spanning omni-channel service in Dutch and English, and optional French.

You will join a multicultural team based in Paris, delivering exceptional service and driving customer engagement. Key requirements include fluency in Dutch and English, strong communication skills, and a

Qualifications

• Bilingual or Trilingual customer advisor in Dutch and English (French optional).
• Experience in hotel, retail, or e-commerce sectors is a plus.
• Empathetic, service-oriented with strong interpersonal skills.

Responsibilities

• Be the single point of contact for European stores and end customers.
• Handle inbound queries by phone, email, and chat in Dutch/English.
• Follow up on orders and provide exceptional, omnichannel service.
• Promote product stories and add value through proactive outreach.
• Build lasting relationships and foster customer loyalty.

Skills

Dutch language

English language

Multilingual

Customer service

Job description

Hermès is seeking a bilingual/trilingual customer advisor for its European e-commerce and customer relations center. The role focuses on managing relationships with European customers and stores, with duties spanning omni-channel service in Dutch and English, and optional French.

You will join a multicultural team based in Paris, delivering exceptional service and driving customer engagement. Key requirements include fluency in Dutch and English, strong communication skills, and a