Bilingual Client Advisor (Italian/English) - E-commerce

HERMES MAROQUINERIE-SELLERIE (HMS); Paris; On-site; EUR 28,000 - 36,000; Full time

Job summary

Hermès is seeking a bilingual customer advisor to support its European e-commerce and stores. The role requires fluency in Italian and English, with French a plus, and a passion for delivering exceptional service to an international clientele in a fast-paced environment.

Based in Paris, you will handle omnichannel customer interactions, advise on products, process orders, and manage inquiries to strengthen loyalty across Europe.

Qualifications

• Fluency in Italian and English; French is a plus.
• Strong customer service mindset with a passion for hospitality.
• Experience supporting an international clientele is advantageous.

Responsibilities

• Handle omnichannel customer interactions by phone, email, and chat.
• Advise customers on Hermès products and services to drive satisfaction.
• Process orders, returns, exchanges, and reservations across Europe.
• Build lasting relationships to foster loyalty and promote the brand.

Skills

Italian

English

Customer service

Job description

Hermès is seeking a bilingual customer advisor to support its European e-commerce and stores. The role requires fluency in Italian and English, with French a plus, and a passion for delivering exceptional service to an international clientele in a fast-paced environment.

Based in Paris, you will handle omnichannel customer interactions, advise on products, process orders, and manage inquiries to strengthen loyalty across Europe.