Client Advisor – Italian/English/French (E‑commerce)

Join; Paris; On-site; EUR 30,000 - 45,000; Full time

Job summary

Hermès is seeking a Trilingual Customer Advisor fluent in Italian, English, and French to enhance its e-commerce customer service in Paris. This role focuses on delivering exceptional client care and fostering strong customer relationships.

You will engage with e-commerce customers through various channels, guiding them in a seamless shopping experience while promoting Hermès products. The position offers a fixed-term contract with a 35-hour workweek, requiring excellent communication and sales skills.

Qualifications

• Strong customer service orientation and empathetic.
• Excellent oral and written communication skills in Italian, English, and French.
• Sales-oriented with a passion for promoting products.

Responsibilities

• Manage customer interactions and follow up on orders.
• Provide clear and comprehensive product information.
• Ensure the quality of customer relationships and service.

Skills

Customer service

Multilingual communication (Italian, English, French)

Sales skills

Interpersonal skills

Stress management

Education

Experience in hotel, retail, or e-commerce sectors

Tools

Office tools

Job description

Hermès is seeking a Trilingual Customer Advisor fluent in Italian, English, and French to enhance its e-commerce customer service in Paris. This role focuses on delivering exceptional client care and fostering strong customer relationships.

You will engage with e-commerce customers through various channels, guiding them in a seamless shopping experience while promoting Hermès products. The position offers a fixed-term contract with a 35-hour workweek, requiring excellent communication and sales skills.