Bilingual CS Specialist EN/PL - Part-Time (Remote)

Sezane 3; Paris; Hybrid; EUR 16.000 - 20.000; Teilzeit

Zusammenfassung

Sézane in Paris 7ème is seeking a Customer Service Specialist (M/F) for a part-time 3-month fixed-term contract (24 hours/week). Working days are Monday, Tuesday, and Saturday, with 1 day/week remote.

You will respond to customer inquiries across email and WhatsApp, provide high-quality product information, handle complaints, and contribute to a seamless customer experience. Ideal candidates are bilingual in English and Polish, with impeccable spelling and grammar, and are agile, organized, and

Qualifikationen

• You are perfectly bilingual in English and Polish.
• You love writing and have impeccable spelling and grammar skills.
• You are agile and capable of handling a high volume of requests with rigor and empathy.
• We warmly welcome positive, patient, rigorous, and organized individuals who can work in a team and meet daily goals with a positive attitude.

Aufgaben

• Respond to customer inquiries across email and WhatsApp.
• Adopt a proactive approach toward our customers, with a strong focus on service excellence.
• Proactively suggest initiatives to improve the overall customer experience.
• Handle complaints and resolve disputes.
• Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges) and ensure proper follow-up.

Kenntnisse

Bilingual English-Polish

Impeccable spelling

High-volume support

Team player

Jobbeschreibung

Sézane in Paris 7ème is seeking a Customer Service Specialist (M/F) for a part-time 3-month fixed-term contract (24 hours/week). Working days are Monday, Tuesday, and Saturday, with 1 day/week remote.

You will respond to customer inquiries across email and WhatsApp, provide high-quality product information, handle complaints, and contribute to a seamless customer experience. Ideal candidates are bilingual in English and Polish, with impeccable spelling and grammar, and are agile, organized, and