Part-Time 3-Month FTC - Customer Service Specialist English/Polish

Sezane; Paris; Hybrid; EUR 17,000 - 25,000; Part time

Job summary

Sézane in Paris is seeking a Customer Service Specialist (M/F) for a part-time 3-month fixed-term contract (24 hours/week). The role is based in Paris 7e, with one remote day per week. Working days are Monday, Tuesday and Saturday.

You will respond to customer inquiries across channels, provide product information, handle complaints, and contribute to an exceptional customer experience. Fluency in English and Polish is required, with strong writing and empathy.

Qualifications

• Fluent in English and Polish with excellent written and verbal communication.
• Strong writing and grammar skills in English.
• Ability to handle high volume of customer inquiries with empathy and rigor.

Responsibilities

• Respond to customer inquiries across channels (email, chat, phone).
• Provide high-quality product information (features, availability, returns/exchanges).
• Proactively identify areas to improve the customer experience and propose initiatives.
• Handle complaints and resolve disputes with professionalism.

Skills

Bilingual English and Polish

Job description

Twenty years ago, the first selections of Les Composantes were born. A story born from a thirst for independence and a passion for vintage. An instinctive way of circulating clothes, guided by a particular attention to what lasts.

In its continuation, Sézane came to life in 2013: the first French fashion brand born online. Then came to enrich this universe: Octobre Éditions for men, Les Composantes, dedicated this time to the art of living, and Petit Sézane for children.

Everything has been built as we move forward in life: by impulses, by spontaneous gestures with this way of learning while doing. Another relationship to detail, service and connection. A different way of dressing reality, first online, then through our apartments.

We are now looking for creative, structured and agile talents who share the desire to constantly improve everything that can be. Passionate, autonomous talents who design work with respect for others and for whom nothing is out of reach, as long as we give ourselves the means.

We are seeking the talents of a Customer Service Specialist (M/F) for a part-time 3-month fixed-term contract (24 hours/week) to contribute to the next chapter of Sézane’s journey. Working days are Monday, Tuesday, and Saturday. The position is based in Paris 7ème, with 1 day/week in remote.

Your missions will be the following:

• Respond to customer inquiries across various channels (email, WhatsApp);
• Adopt a proactive approach toward our customers, with a strong focus on service excellence;
• Proactively suggest initiatives to improve the overall customer experience;
• Handle complaints and resolve disputes;
• Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges) and ensure proper follow-up.

Requirements

• You are perfectly bilingual in English and Polish.
• You love writing and have impeccable spelling and grammar skills.
• You are agile and capable of handling a high volume of requests with rigor and empathy.
• We warmly welcome positive, patient, rigorous, and organized individuals who are capable of working in a team and meeting daily goals with a positive attitude.