Avionics Customer Support Engineer – Cockpit Systems

Airbus; Toulouse; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

Extra days off

Health insurance

E-learning access

Job summary

Airbus SAS in Toulouse is seeking an Avionics Customer Support Engineer to join the In-Service Engineering department. You will support airlines on cockpit communication and datalink systems, acting as the Voice of the Customer across a global, fast-paced environment.

You will coordinate with regional centers and suppliers, lead technical forums, and help ensure Entry Into Service readiness while delivering outstanding technical support and customer collaboration.

Qualifications

• Background in engineering with at least 5 years of professional experience in the avionics domain.
• Proven experience in aircraft systems troubleshooting, maintenance, and airline operations.
• Negotiation level in English, with strong oral and written presentation skills.
• Great interpersonal, leadership, and coordination skills to work across multi-cultural teams.

Responsibilities

• Answer airline technical queries related to operations and provide on-site troubleshooting assistance.
• Anticipate recurring in-service technical issues and influence current and future aircraft design evolution.
• Coordinate engineering activities with regional support centers (Bangalore, Kuala Lumpur, Dubai, Mirabel, Beijing) and tier 2 suppliers.
• Lead technical forums, workshops, and represent Airbus at major customer symposiums and reviews.
• Apply Airbus processes to deliver customer technical support and ensure Entry Into Service readiness.

Skills

Avionics troubleshooting

Customer support

Stakeholder coordination

English communication

Education

Engineering degree

Job description

Airbus SAS in Toulouse is seeking an Avionics Customer Support Engineer to join the In-Service Engineering department. You will support airlines on cockpit communication and datalink systems, acting as the Voice of the Customer across a global, fast-paced environment.

You will coordinate with regional centers and suppliers, lead technical forums, and help ensure Entry Into Service readiness while delivering outstanding technical support and customer collaboration.