Avionics Customer Support Engineer (m/f)

Airbus; Toulouse; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Profit sharing

Extra days off

Health insurance

E-learning access

Résumé du poste

Airbus SAS in Toulouse is seeking an Avionics Customer Support Engineer to join the In-Service Engineering department. You will support airlines on cockpit communication and datalink systems, acting as the Voice of the Customer across a global, fast-paced environment.

You will coordinate with regional centers and suppliers, lead technical forums, and help ensure Entry Into Service readiness while delivering outstanding technical support and customer collaboration.

Qualifications

• Background in engineering with at least 5 years of professional experience in the avionics domain.
• Proven experience in aircraft systems troubleshooting, maintenance, and airline operations.
• Negotiation level in English, with strong oral and written presentation skills.
• Great interpersonal, leadership, and coordination skills to work across multi-cultural teams.

Responsabilités

• Answer airline technical queries related to operations and provide on-site troubleshooting assistance.
• Anticipate recurring in-service technical issues and influence current and future aircraft design evolution.
• Coordinate engineering activities with regional support centers (Bangalore, Kuala Lumpur, Dubai, Mirabel, Beijing) and tier 2 suppliers.
• Lead technical forums, workshops, and represent Airbus at major customer symposiums and reviews.
• Apply Airbus processes to deliver customer technical support and ensure Entry Into Service readiness.

Connaissances

Avionics troubleshooting

Customer support

Stakeholder coordination

English communication

Formation

Engineering degree

Description du poste

Job Description:
Airbus Commercial Aircraft is looking for an Avionics Customer Support Engineer (f/m) to join our In-Service Engineering department in Toulouse, France.
You will join the team in charge of cockpit communication and datalink systems (ATA 23/46) to provide daily technical support to airlines and act as the "Voice of the Customer" within Airbus.
You will work in an international, multi-cultural, and fast-paced environment.
Your working environment:
Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your challenges

• Answer airline technical queries related to operations and provide on-site troubleshooting assistance.
• Anticipate recurring in-service technical issues and influence current and future aircraft design evolution.
• Coordinate engineering activities with regional support centers (Bangalore, Kuala Lumpur, Dubai, Mirabel, Beijing) and tier 2 suppliers.
• Lead technical forums, workshops, and represent Airbus at major customer symposiums and reviews.
• Apply Airbus processes to deliver customer technical support and ensure Entry Into Service readiness.

Your boarding pass

• Background in engineering with at least 5 years of professional experience in the avionics domain.
• Proven experience in aircraft systems troubleshooting, maintenance, and airline operations.
• Negotiation level in English, with strong oral and written presentation skills.
• Great interpersonal, leadership, and coordination skills to work across multi-cultural teams.
• High flexibility and adaptability to manage stand‑by duty and worldwide travel availability.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
AIRBUS SAS

Employment Type:
Permanent
Classe Emploi (France): Classe G13

Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.