AOG Connectivity & IFE Support Engineer

Airbus Aircraft

Toulouse

On-site

EUR 65,000 - 95,000

Full time

4 hours ago

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Job summary

Airbus SAS in Toulouse, France, seeks a Connectivity Customer Support Engineer to join the Avionics Engineering Support team. You will respond to airline queries on daily issues and provide immediate AOG troubleshooting assistance.

You will also identify and solve in-service Airworthiness issues with Engineering and Programs, contributing to product maturity and reliability improvements.

Qualifications

Advanced aeronautical engineering background (5-year degree or equivalent).
Experience with IFE and aircraft connectivity systems.
Strong troubleshooting and root-cause analysis skills.

Responsibilities

AOG & Emergency Support: provide immediate troubleshooting for aircraft-on-ground events.
In-Service Airworthiness & Root-Cause Analysis: identify and resolve in-service issues with Engineering/Programs.
Entry Into Service (EIS) & Global Mobility: manage operator readiness with airline training and travel.
Maturity & REX Feedback Loop: drive product reliability and feed learnings back to design teams.
Customer Relations & Crisis Management: maintain clear communication with airlines during daily ops.

Skills

AOG Support

Root Cause Analysis

Troubleshooting

Connectivity Systems

Airworthiness

On-site Deployment

Education

Engineering Degree

Tools

Splunk

Skywise

Job description

You will also identify and solve in-service Airworthiness issues with Engineering and Programs, contributing to product maturity and reliability improvements.

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