AI-Driven Senior CSM — Growth & Retention (EMEA, Hybrid)

Klaviyo; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Klaviyo is looking for passionate Customer Success Professionals (CSMs) for our new dynamic office in London. This role thrives in a hybrid environment and seeks to provide exceptional support to our EMEA customers.

The ideal candidate has a strong background in CRM, campaign management, and a customer-first attitude, with 4+ years of experience managing Mid-market and Enterprise accounts. Fluency in French and English is required, alongside a track record of creative problem-solving.

Qualifications

• 4+ years of experience with Mid-market / Enterprise accounts.
• Fluent in French and English to business proficiency.
• Experience with marketing automation technologies.

Responsabilités

• Transform workflows using AI at the center.
• Establish as the trusted advisor for Klaviyo’s Mid-Market and Enterprise Businesses.
• Drive positive Net Revenue Retention and identify expansion opportunities.

Connaissances

Customer Success

CRM

Marketing Technology Solutions

Campaign Management

Data and Analytics

E-Commerce

Problem-solving

Communication

Outils

G-Suite

Salesforce

Gainsight

Description du poste

Klaviyo is looking for passionate Customer Success Professionals (CSMs) for our new dynamic office in London. This role thrives in a hybrid environment and seeks to provide exceptional support to our EMEA customers.

The ideal candidate has a strong background in CRM, campaign management, and a customer-first attitude, with 4+ years of experience managing Mid-market and Enterprise accounts. Fluency in French and English is required, alongside a track record of creative problem-solving.