Digital CS Manager: Scalable Growth & Automation

Ezus; Paris; Sur place; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Salary package €40-50K

RTT days (8-10)

Health insurance (Alan)

Meal vouchers (Swile)

Navigo 50%

Annual revenue bonus 1% redistributed

Monthly team events

Paris 10th arrondissement office

Résumé du poste

Ezus in Paris is seeking a Digital Customer Success Manager to design and operate scalable CS programs across our portfolio. You will drive onboarding, activation, adoption, expansion, and retention without heavy 1:1 interaction, working with Product and Sales to remove friction and enable growth.

You will build automated customer journeys, manage lifecycle campaigns, and create playbooks to scale best practices. Fluent English and French are required to communicate with customers and teams.

Qualifications

• Experience in a B2B SaaS or startup environment.
• Ability to design scalable processes and programs.
• Experience with customer lifecycle: activation, adoption, retention, expansion.
• Strong data analysis and customer segmentation skills.
• Familiarity with automating customer communications at scale (emails, campaigns, webinars).

Responsabilités

• Design & scale customer success programs.
• Build and continuously improve automated customer journeys (onboarding, activation, adoption, expansion, retention).
• Create and manage customer lifecycle campaigns (emails, webinars, in-app, help center).
• Structure and document playbooks to scale best practices across the team.
• Drive engagement at scale through segmented communication campaigns.
• Animate webinars and educational content to drive product adoption.
• Identify key moments in the customer journey and trigger relevant actions.
• Collaborate with Product to improve user experience and with Sales to support expansion.

Connaissances

Customer Success

Growth

Operations

Data analysis

Segmentation

Automation & AI

No-code tools

Outils

HubSpot

Intercom

Notion

No-code tools

Description du poste

Ezus in Paris is seeking a Digital Customer Success Manager to design and operate scalable CS programs across our portfolio. You will drive onboarding, activation, adoption, expansion, and retention without heavy 1:1 interaction, working with Product and Sales to remove friction and enable growth.

You will build automated customer journeys, manage lifecycle campaigns, and create playbooks to scale best practices. Fluent English and French are required to communicate with customers and teams.