CSM Team Lead - Growth & Data-Driven Success

Ringover Group; Montrouge; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Premium health insurance

Moka.care: coaches and psychologists

ClassPass: fitness classes

Remote work allowance and home-office/

Sustainable mobility package up to €[T

Meal vouchers and on-site restaurant

Sick Child days

Ringover Academy & AI training

Résumé du poste

Ringover Group is seeking a seasoned Customer Success Manager leader to guide an 8-person CSM team through a strategic shift from support to value delivery. You will coach for growth, drive retention and upsell, and embed a data-driven culture across the portfolio.

You will partner with Sales, Support and Product, and champion HubSpot with Salesforce and Zendesk as supplementary tools. Fluent in French and English is required.

Qualifications

• 3+ years of team management experience.
• Background in Team Lead Sales, Account Manager or Customer Success in SaaS.
• Experience with HubSpot is required; Salesforce and Zendesk are a plus.
• Comfort with data and a growth-driven approach.
• AI applied to Customer Success is a plus.
• Fluent in French and English; Spanish is a bonus.
• Mindset: resilient, team player, positive, structured, and demanding.

Responsabilités

• Manage, coach and upskill a team of CSMs.
• Support the team to adopt a success mindset.
• Drive portfolio growth: retention, churn reduction, upsell and opportunity detection (NRR).
• Upskill the team on conversion and objection handling.
• Handle operational escalations and secure key accounts.
• Track team performance and implement action plans.
• Ensure handover of accounts after the first year.
• Lead team projects focused on quality, growth and data leverage.
• Collaborate with Sales, Support and Product teams.

Connaissances

Team leadership

SaaS experience

French & English

Data-driven

Growth mindset

Resilient

Structured

AI in CS

HubSpot

Outils

HubSpot

Salesforce

Zendesk

Description du poste

Ringover Group is seeking a seasoned Customer Success Manager leader to guide an 8-person CSM team through a strategic shift from support to value delivery. You will coach for growth, drive retention and upsell, and embed a data-driven culture across the portfolio.

You will partner with Sales, Support and Product, and champion HubSpot with Salesforce and Zendesk as supplementary tools. Fluent in French and English is required.