Senior IT Operations Engineer (Hybrid)

Nordea Group; Helsinki; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Diversity & inclusion culture

Job summary

Nordea is seeking a Senior IT Analyst to join Group Technology in Helsinki. The role focuses on keeping the lights on (monitoring, troubleshooting, pathing, deployments) with about 30% project work and close collaboration with Markets and Traded Products Tech.

You will manage incidents end-to-end, ensure service continuity, and contribute to ongoing modernization. The ideal candidate brings ITIL, Agile experience, strong English communication, and hands-on knowledge of observability tools and

Qualifications

• 3+ years of IT Operations or 2nd line technical support.
• Proven track record of owning incidents end-to-end - from alert to RCA to prevention.
• 2+ years working within ITIL framework (incident, problem, change management).
• Strong background in Agile delivery environments alongside development teams.
• Excellent English communication skills - you can explain technical issues clearly to engineers and non-technical stakeholders.

Responsibilities

• Incident & problem management: diagnose and fix software and hardware problems in a timely manner ensuring reliability and stability towards the customers.
• Production monitoring & support: continuously monitor service health, detect anomalies early, and act before they become incidents.
• Deployment execution: trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed.
• Environment oversight: keep pre-production and production environments stable and aligned.
• Runbook & knowledge management: document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team.
• Cross-team collaboration: work hand-in-hand with development, product and platform teams.
• Contribute to implement solutions that innovate, simplify and modernise our application portfolio,
• Contribute to service continuity initiatives and disaster recovery drills.

Skills

Calm under pressure

Proactive communicator

Analytical mindset

Independent & team player

Tools

Prometheus

Grafana

Oracle

Kafka

Cloudera

Oracle Database

Snowflake

Kubernetes

Bitbucket

Bamboo

JIRA

UC4

Job description

Nordea is seeking a Senior IT Analyst to join Group Technology in Helsinki. The role focuses on keeping the lights on (monitoring, troubleshooting, pathing, deployments) with about 30% project work and close collaboration with Markets and Traded Products Tech.

You will manage incidents end-to-end, ensure service continuity, and contribute to ongoing modernization. The ideal candidate brings ITIL, Agile experience, strong English communication, and hands-on knowledge of observability tools and