Senior IT Analyst

Nordea Bank Abp; Helsinki; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Diversity & inclusion culture

Job summary

Nordea is seeking a Senior IT Analyst to join Group Technology in Helsinki. The role focuses on keeping the lights on (monitoring, troubleshooting, pathing, deployments) with about 30% project work and close collaboration with Markets and Traded Products Tech.

You will manage incidents end-to-end, ensure service continuity, and contribute to ongoing modernization. The ideal candidate brings ITIL, Agile experience, strong English communication, and hands-on knowledge of observability tools and

Qualifications

• 3+ years of IT Operations or 2nd line technical support.
• Proven track record of owning incidents end-to-end - from alert to RCA to prevention.
• 2+ years working within ITIL framework (incident, problem, change management).
• Strong background in Agile delivery environments alongside development teams.
• Excellent English communication skills - you can explain technical issues clearly to engineers and non-technical stakeholders.

Responsibilities

• Incident & problem management: diagnose and fix software and hardware problems in a timely manner ensuring reliability and stability towards the customers.
• Production monitoring & support: continuously monitor service health, detect anomalies early, and act before they become incidents.
• Deployment execution: trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed.
• Environment oversight: keep pre-production and production environments stable and aligned.
• Runbook & knowledge management: document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team.
• Cross-team collaboration: work hand-in-hand with development, product and platform teams.
• Contribute to implement solutions that innovate, simplify and modernise our application portfolio,
• Contribute to service continuity initiatives and disaster recovery drills.

Skills

Calm under pressure

Proactive communicator

Analytical mindset

Independent & team player

Tools

Prometheus

Grafana

Oracle

Kafka

Cloudera

Oracle Database

Snowflake

Kubernetes

Bitbucket

Bamboo

JIRA

UC4

Job description

Select how often (in days) to receive an alert: Create Alert

Helsinki, FI, 00100 Helsinki, FI, 00500 Helsinki, FI, 00100 Helsinki, FI, 00500 Helsinki, FI, 00500 Helsinki, FI, 00530 Helsinki, FI, 00880 Helsinki, FI, 00500 Helsinki, FI, 00500 Helsinki, FI, 00530 Helsinki, FI, 00500 Helsinki, FI, 00100 Helsinki, FI, 00500 Helsinki, FI, 00100

Job ID: 6231

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for Senior IT Analyst to join our Middle Office Application Management supporting Finance area. This role is 70% 'Keep the lights on' (monitoring, troubleshooting, pathing, deployments, etc.) and 30% project work.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Meet Team STARKS. Our role is to support Markets and Traded Products Tech service area business partners by assuring stable and efficient production environment.

Your day-to-day focus:

• Incident & problem management: diagnose and fix software and hardware problems in a timely manner ensuring reliability and stability towards the customers,
• Production monitoring & support: continuously monitor service health, detect anomalies early, and act before they become incidents,
• Deployment execution: trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed,
• Environment oversight: keep pre-production and production environments stable and aligned,
• Runbook & knowledge management: document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team,
• Cross-team collaboration: work hand-in-hand with development, product and platform teams,
• Contribute to implement solutions that innovate, simplify and modernise our application portfolio,
• Contribute to service continuity initiatives and disaster recovery drills.

Who you are

This is the right role for you if:

• You stay calm under pressure and take ownership when production is on fire,
• You communicate proactively - stakeholders hear from you before they need to ask,
• You are curious about why things break, not just satisfied with restarting a service,
• You actively look for ways to make operations less manual over time,
• You can succeed in a job by being able to work both independently and as part of a group.

Required experience:

• 3+ years of professional experience in IT Operations or 2nd line technical support, DevOps,
• Proven track record of owning incidents end-to-end - from alert to RCA to prevention,
• 2+ years working within ITIL framework framework (incident, problem, change management),
• Strong background in Agile delivery environments alongside development teams,
• Excellent English communication skills - you are able to explain technical issues clearly to both engineers and non-technical stakeholders.

Your background and skills include:

Production operations & troubleshooting:

• Proficiency with log analysis and alerting tools,
• Observability tooling: Prometheus, Grafana - reading dashboards, tuning alerts,
• Relational databases (Oracle) - querying, interpreting execution plans, identifying data-related incidents,
• Working knowledge of Kafka, Cloudera, Oracle Database, Snowflake, Kubernetes, Bitbucket, Bamboo, JIRA, UC4.

It would be ideal if you also had:

• Java/J2EE development background (helps enormously when reading stack traces and working with dev teams),
• IBM Datastage operational experience,
• Scripting (Bash, Python) for automation of repetitive operational tasks,
• Knowledge of Finance workflows.

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture

that fosters performance and growthin one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model

– we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion

are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

Next steps

Submit your application no later than 11/11/2026.For more information, you’re welcome to contact Karol Miśkiewicz at [e-mail].

The recruitment process consists of the following steps:

• Preliminary CV selection
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships.

We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop.

We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change.

We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea.

We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us. Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

A security clearance will be performed for the person selected for this position.