EMEA Customer Success Specialist — Hybrid & Onboarding

Academic Work Finland Oy; Uusimaa; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vaisala’s Customer Success team in Vantaa seeks a Customer Success Specialist to join full-time. You will manage service‑agreement customers across the EMEA region, ensuring sustained value and a seamless experience from onboarding to renewals.

You will collaborate with delivery and sales teams, use CRM tools, and explore AI-enabled workflows. English fluency is essential; Finnish or German is a plus. The role offers hybrid work with frequent office presence during onboarding.

Qualifications

• Relevant degree or equivalent work experience in technical or commercial fields.
• Experience in customer-facing roles; B2B industrial or regulated environments is a plus.
• Experience with CRM systems (Salesforce is a plus).
• Fluent English; Finnish and German are considered a plus.
• Curiosity and growth mindset to apply AI tools in daily work.

Responsibilities

• Managing relationships with assigned EMEA service‑agreement customers and collecting feedback.
• Coordinating and executing service‑agreement annual clock activities (onboarding, check‑ups, renewals).
• Improving Customer Success processes and practices.
• Identifying upsell/cross-sell opportunities with Sales.
• Providing Tier 1 service sales support for EMEA.
• Utilizing AI tools to enhance daily workflows and efficiency.

Skills

Customer communication

Time management

Growth mindset

Education

Relevant degree in technical or commercial fields

Tools

Salesforce

CRM systems

Job description

Vaisala’s Customer Success team in Vantaa seeks a Customer Success Specialist to join full-time. You will manage service‑agreement customers across the EMEA region, ensuring sustained value and a seamless experience from onboarding to renewals.

You will collaborate with delivery and sales teams, use CRM tools, and explore AI-enabled workflows. English fluency is essential; Finnish or German is a plus. The role offers hybrid work with frequent office presence during onboarding.