Customer Success Manager – Hyperscale & Data Centers | Helsinki, Finland

Worldwiders Recruitment; Helsinki; On-site; EUR 50,000 - 80,000; Full time

Job summary

Worldwiders Recruitment is seeking an experienced Customer Success Manager based in Finland to build and maintain strong customer relationships, drive satisfaction, and identify growth opportunities.

You will engage with Sales, Operations, Technical, Finance, and Support teams to proactively manage customer needs, resolve challenges, and strengthen commercial relationships. A strong background in data centre, cloud, or enterprise services is preferred.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management or related roles.
• Experience managing enterprise customers and complex client relationships.
• Strong commercial awareness with ability to drive upsell and renewals.
• Experience leading onboarding and adoption programmes.

Responsibilities

• Act as primary contact for assigned customers and build long-term relationships.
• Lead customer onboarding and adoption programmes to ensure successful integration of products/services.
• Manage customer engagement through regular business reviews and feedback sessions.
• Develop customer success plans aligned with objectives and monitor satisfaction, performance and risks.
• Collaborate with Sales to support commercial discussions and retention strategies.
• Coordinate with technical teams to resolve issues and manage escalations.
• Prepare customer reports and business reviews for decision-making.

Skills

Relationship management

Commercial awareness

Communication

Stakeholder management

Analytical skills

Onboarding

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

Jira

BMC

Job description

We are looking to appoint an experienced Customer Success Manager based in Finland. This role will focus on building and maintaining strong customer relationships, driving customer satisfaction, supporting service adoption and identifying opportunities for business growth and retention.

The position is particularly suited to a commercially minded professional with significant experience in Customer Success, Account Management or Business Development, ideally within the data centre, digital infrastructure, cloud technology or enterprise services sectors.

The Role

You will play a key role in managing customer relationships throughout the customer lifecycle, ensuring a high standard of service delivery, customer engagement and long‑term satisfaction.

Working closely with Sales, Operations, Technical, Finance and Support teams, you will act as a primary point of contact for assigned customers, proactively managing their needs, resolving challenges and identifying opportunities to strengthen commercial relationships.

Key responsibilities will include:

• Acting as the primary point of contact for assigned customers, building trusted and long‑term relationships
• Managing customer engagement through regular business reviews, meetings and feedback sessions
• Leading customer onboarding and adoption programmes, ensuring successful integration and utilisation of products and services
• Developing customer success plans aligned with business objectives and monitoring customer satisfaction, performance and potential risks
• Identifying opportunities for business development, account growth, upselling, cross‑selling and renewals
• Collaborating with Sales teams to support commercial discussions and customer retention strategies
• Coordinating with technical, operational and support teams to resolve customer issues and manage escalations
• Ensuring timely issue resolution and compliance with agreed Service Level Agreements (SLAs)
• Monitoring customer performance metrics, dashboards and KPIs to identify risks and opportunities for improvement
• Preparing customer reports, presentations, business reviews and recommendations to support commercial decision‑making
• Maintaining accurate customer records and documentation within CRM systems
• Recommending improvements to customer processes, service delivery and overall customer experience

About You

We are looking for an experienced customer‑facing professional who combines strong relationship management capabilities with commercial awareness and an understanding of technology‑driven environments.

Ideally, you will bring:

• Minimum 3 years of experience as a Manager in Customer Success, Account Management, Client Relations or similar customer‑facing positions
• Significant experience in business development or commercial account management within a comparable organisation
• A strong understanding of the data centre industry, or experience within related sectors such as cloud technology, digital infrastructure, SaaS or IT services
• Experience managing enterprise customers and complex client relationships
• Proven ability to build long‑term customer partnerships and manage senior stakeholders
• Experience supporting customer onboarding, adoption, renewals and retention initiatives
• Strong commercial awareness, including identifying upselling, cross‑selling and account expansion opportunities
• Familiarity with technical environments, cloud solutions, digital platforms or API‑based products and integrations
• Understanding of customer service management and ticketing platforms such as ServiceNow, Jira or BMC
• Strong analytical and problem‑solving skills, including interpreting customer data, identifying risks and developing practical solutions
• Excellent communication, presentation and stakeholder management skills, with the ability to explain technical concepts to non‑technical audiences
• Strong organisational skills and the ability to manage multiple customer accounts, priorities and escalations
• A proactive, adaptable and customer‑focused approach within a fast‑paced international environment
• A Bachelor's degree in Business Administration, Management, IT, Communications or a related discipline

A Master's degree and relevant professional certifications, such as Certified Customer Success Manager (CCSM), PMP, PRINCE2, ITIL Foundation, or certifications in SaaS, Cloud and Digital Transformation, would be advantageous.

The Opportunity

This is an opportunity to join an international organisation operating within the rapidly growing data centre and digital infrastructure industry.

You will have the opportunity to manage strategic customer relationships, work closely with commercial and technical stakeholders, and contribute directly to customer satisfaction, retention and business growth.

The role offers exposure to complex enterprise customers and technology‑driven projects within a dynamic international business environment.

The position is based in Finland.