Hybrid European Customer Success Manager, iGaming Growth

Veikkaus Oy; Finland; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Corporate benefits

Relaxed atmosphere

Skill growth opportunities

Location-based perks

Job summary

Veikkaus Oy's Fennica Gaming unit seeks a proactive Customer Success Manager for Europe to grow our existing customer base across European markets. The role is based at our Helsinki headquarters with a hybrid model (three on-site days per week) and an option to operate from Sweden.

You will drive renewals, identify expansion opportunities, and coordinate with product and support teams. Ideal candidates have international CSM/KAM experience, strong English and additional language skills, and a

Qualifications

• Proven experience in a CSM/KAM role with international industry experience is a must.
• Experience working with customers across multiple European markets, cultures, and languages.
• Excellent prospecting, presentation, and negotiation skills.
• Strong business sense and creative problem-solving abilities.
• Active listening and solution-focused approach to customer challenges.
• Strong planning and organizational abilities; able to stay calm under pressure.
• Self-motivated, patient, and a strong team player.
• Fluent in English; additional languages are a plus.

Responsibilities

• Build and maintain relationships with customers across European markets; act as main contact.
• Lead regular check-ins and business reviews to maximize value for customers.
• Identify upsell and cross-sell opportunities within existing customer base.
• Drive renewals and minimize churn while ensuring profitability.
• Coordinate with support and technical teams to resolve issues and ensure satisfaction.
• Represent the voice of the customer to product and development teams.
• Track account health, NPS and other KPIs; prepare status reports and executive summaries for clients and stakeholders.
• Develop and harmonize CSM processes across customers and verticals, localizing strategies.

Skills

CSM / account management

International experience

Negotiation

English fluency

Communication skills

Job description

Veikkaus Oy's Fennica Gaming unit seeks a proactive Customer Success Manager for Europe to grow our existing customer base across European markets. The role is based at our Helsinki headquarters with a hybrid model (three on-site days per week) and an option to operate from Sweden.

You will drive renewals, identify expansion opportunities, and coordinate with product and support teams. Ideal candidates have international CSM/KAM experience, strong English and additional language skills, and a