Customer Success Manager

Savia; Helsinki; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Growth opportunities

Collaborative environment

Job summary

Savia is seeking a Customer Success Manager in Helsinki to build strong client relationships, understand client needs, and ensure maximum value from our offerings. The role emphasizes proactive problem solving, cross-functional collaboration, and a client-centric commercial mindset.

You will drive onboarding, monitor usage, and identify upsell opportunities while ensuring high client satisfaction. Join a collaborative team shaping holistic risk management for our clients.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a customer success, account management, or related role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Ability to build and maintain strong relationships with clients.
• Experience with CRM software and customer success tools.
• Analytical mindset with the ability to gather and interpret client data.
• Results-driven with a focus on client satisfaction and retention.

Responsibilities

• Drive sales, acquire and onboard new clients.
• Develop and maintain strong relationships with clients, acting as their primary point of contact.
• Understand clients' business objectives and work closely with them to ensure they achieve their goals using our products and services.
• Monitor client usage and engagement, identifying opportunities for upselling and cross-selling.
• Proactively address client issues and concerns, ensuring timely resolution and satisfaction.
• Conduct regular check-ins and business reviews with clients to assess their satisfaction and identify areas for improvement.
• Collaborate with internal teams, including sales, product development, and support, to ensure a seamless client experience.
• Gather and analyze client feedback to inform product enhancements and service improvements.
• Develop and implement strategies to increase client retention and reduce churn.
• Provide clients with best practices, industry insights, and recommendations to help them succeed.

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Job description

Open position - Customer Success Manager

Location:Helsinki or the capital region

Job Type:Full-Time

Job Description:

Role Overview: The Customer Success Manager will be responsible for building strong relationships with our clients, understanding their needs, and ensuring they derive maximum value from our offerings. This role requires excellent communication skills, a customer-centric commercial mindset, and a proactive approach to problem-solving.

Key Responsibilities:

• Drive sales, acquire and onboard new clients
• Develop and maintain strong relationships with clients, acting as their primary point of contact.
• Understand clients' business objectives and work closely with them to ensure they achieve their goals using our products and services.
  
• Monitor client usage and engagement, identifying opportunities for upselling and cross-selling.
• Proactively address client issues and concerns, ensuring timely resolution and satisfaction.
• Conduct regular check-ins and business reviews with clients to assess their satisfaction and identify areas for improvement.
• Collaborate with internal teams, including sales, product development, and support, to ensure a seamless client experience.
• Gather and analyze client feedback to inform product enhancements and service improvements.
• Develop and implement strategies to increase client retention and reduce churn.
• Provide clients with best practices, industry insights, and recommendations to help them succeed.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a customer success, account management, or related role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Ability to build and maintain strong relationships with clients.
• Experience with CRM software and customer success tools.
• Analytical mindset with the ability to gather and interpret client data.
• Results-driven with a focus on client satisfaction and retention.

What We Offer:

• The chance to make a significant impact on client success and company growth.
• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to make a significant impact on the company's success.

Savia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be part of a team that is shaping the future of holistic risk management!