Finnish Customer Success Manager – Scaled Accounts (Hybrid)

Matrix42; Espoo; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Growth days with extra time off

Social Day

Health care plan

Lunch/Sport/Culture benefit

Leisure time insurance

Gym and sauna access

Dog-friendly office

Job summary

Matrix42 in Espoo is seeking a Customer Success Manager for a hybrid, full-time role. You will manage a large portfolio, drive renewals, adoption, and growth while coordinating with Sales, Delivery, and Partners to maximize customer value.

You will build scalable programs, use data to forecast risk and revenue, and contribute to a high-performance CS culture. The role emphasizes collaboration across teams and a strong customer-centric mindset.

Qualifications

• At least 3 years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or enterprise software.
• Structured, proactive approach to managing many customers, renewal timelines.
• Commercial judgement with evidence of improving customer outcomes, retaining business, or identifying growth opportunities.
• Ability to connect software adoption with business value and communicate with customer decision-makers.
• Confidence using CRM and data to prioritize activity, identify risk, and maintain reliable forecasts.
• Strong collaboration skills across Sales, partners, and customer-facing teams.
• Fluency in English and Finnish.

Responsibilities

• Own a portfolio of 100–150 named customers with renewals, adoption, and growth responsibilities.
• Segment and prioritize portfolio using renewal timing, needs, adoption, engagement, risk, and growth potential.
• Coordinate onboarding handovers with Sales, delivery teams, and partners.
• Conduct webinars, adoption campaigns, and best-practice sessions to drive value.
• Use health signals to improve health scoring and portfolio visibility.
• Collaborate with Support and Professional Services to remove barriers to value and ensure follow-up actions.
• Maintain CRM records and renewals playbooks for repeatable processes.

Skills

Customer success

English fluency

Finnish fluency

Renewal management

CRM/data-driven forecasting

Cross-functional collaboration

Growth opportunity identification

Tools

Salesforce

Gainsight

HubSpot

Planhat

Job description

Matrix42 in Espoo is seeking a Customer Success Manager for a hybrid, full-time role. You will manage a large portfolio, drive renewals, adoption, and growth while coordinating with Sales, Delivery, and Partners to maximize customer value.

You will build scalable programs, use data to forecast risk and revenue, and contribute to a high-performance CS culture. The role emphasizes collaboration across teams and a strong customer-centric mindset.