AI-Driven Customer Success Manager — Hybrid

Digital Workforce Services Plc; Helsinki; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid and flexible working

International work environment

Learning and self-development

Competitive benefits package

Caring company culture

Job summary

Digital Workforce Services Plc in Helsinki is seeking a Customer Success Manager to own a portfolio of enterprise customers and secure measurable value from Outsmart AI solutions. You will understand client processes, goals and will identify opportunities to expand recurring services.

You will collaborate with Account Managers and delivery teams to drive adoption, renewals and cross-sell AI, RPA and Conversational AI offerings, with travel to customer sites across Finland and Nordics.

Qualifications

• 3+ years of experience in customer success, service management or account support with a track record of retaining and growing enterprise customers.
• Fluent Finnish and English; Swedish is an advantage.
• Willingness to travel to customer meetings across Finland and occasionally Nordics.

Responsibilities

• Define and drive long-term customer value by setting success metrics and tracking outcomes.
• Protect and grow accounts through renewals and additional sales.
• Identify opportunities beyond RPA by discussing AI Agents and Conversational AI with customers.
• Coordinate cross-functional teams to land new solutions in implementation and ensure value realization.

Skills

Customer success

Account support

Service management

Renewals

Job description

Digital Workforce Services Plc in Helsinki is seeking a Customer Success Manager to own a portfolio of enterprise customers and secure measurable value from Outsmart AI solutions. You will understand client processes, goals and will identify opportunities to expand recurring services.

You will collaborate with Account Managers and delivery teams to drive adoption, renewals and cross-sell AI, RPA and Conversational AI offerings, with travel to customer sites across Finland and Nordics.