Customer Success Specialist, Vaisala, Vantaa

Academic Work Finland Oy; Uusimaa; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vaisala’s Customer Success team in Vantaa seeks a Customer Success Specialist to join full-time. You will manage service‑agreement customers across the EMEA region, ensuring sustained value and a seamless experience from onboarding to renewals.

You will collaborate with delivery and sales teams, use CRM tools, and explore AI-enabled workflows. English fluency is essential; Finnish or German is a plus. The role offers hybrid work with frequent office presence during onboarding.

Qualifications

• Relevant degree or equivalent work experience in technical or commercial fields.
• Experience in customer-facing roles; B2B industrial or regulated environments is a plus.
• Experience with CRM systems (Salesforce is a plus).
• Fluent English; Finnish and German are considered a plus.
• Curiosity and growth mindset to apply AI tools in daily work.

Responsibilities

• Managing relationships with assigned EMEA service‑agreement customers and collecting feedback.
• Coordinating and executing service‑agreement annual clock activities (onboarding, check‑ups, renewals).
• Improving Customer Success processes and practices.
• Identifying upsell/cross-sell opportunities with Sales.
• Providing Tier 1 service sales support for EMEA.
• Utilizing AI tools to enhance daily workflows and efficiency.

Skills

Customer communication

Time management

Growth mindset

Education

Relevant degree in technical or commercial fields

Tools

Salesforce

CRM systems

Job description

About the role

As Customer Success Specialist, you will join Vaisala’s Customer Success team in Vantaa on a full-time basis. You will join a collaborative, international community with a strong focus on learning, continuous improvement, and customer value. You will be part of a small, high‑impact team of three professionals, reporting to the Head of Services, EMEA. Together with the team, you ensure service‑agreement customers receive sustained value throughout the agreement lifecycle, acting as a trusted point of contact for agreement customers, helping them use Vaisala solutions effectively, anticipate service needs, and maintain a seamless customer experience.

Why join Vaisala

• Unique visibility to the whole value chain – work closely with delivery teams and sales to see the full end‑to‑end customer journey.
• A small, high‑impact team – with only three people, your contribution truly matters and you get to work on a wide variety of topics.
• The best of both worlds – strong team support combined with a high level of independence and ownership.
• An evolving Customer Success function – you will play a key role in developing our Customer Success model and premium customer experience.

Work tasks

This role involves proactive account management and the coordination of service‑agreement lifecycles for the EMEA region, ensuring customers derive maximum value from Vaisala solutions.

• Managing relationships with assigned EMEA service‑agreement customers and collecting customer feedback.
• Coordinating and executing service‑agreement annual clock activities (onboarding, regular check‑ups, agreement renewals) ensuring a high level of satisfaction and loyalty.
• Contributing to improving Customer Success processes and practices.
• Identifying and managing upsell/cross‑sell opportunities in collaboration with Sales.
• Providing Tier 1 service sales support for EMEA.
• Utilizing and exploring AI tools to enhance daily workflows and efficiency.

We are looking for

• A relevant degree in technical or commercial fields, or equivalent work experience.
• Previous working experience in customer‑facing roles; experience in B2B industrial or regulated environments is an advantage.
• Experience with using CRM systems (Salesforce experience is a plus).
• Strong proficiency in English; Finnish and German languages are considered a plus.
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work.

As a person you are

• Proactive and structured – ability to manage multiple customers and deadlines simultaneously.
• Independent – good decision‑making skills and the courage to drive things forward independently.
• Communicative – strong communication skills and a natural ability to build trust with stakeholders.

Other information

• Start: September 2026. The recruitment process will take place in July‑August.
• Work extent: Full‑time (37.5 h/week). Fixed‑term until the end of the year, with a possibility for extension and/or direct hire.
• Location: Vaisala Headquarters, Vantaa. The role offers a hybrid work model, but you are expected to be present at the office frequently, especially during the initial onboarding phase.

Osaamisalue: Asiakaspalvelu, Hallinto- & toimistotehtävät.