Customer Success Manager

Digital Workforce; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid and flexible working

Competitive benefits package

International work environment

Job summary

Digital Workforce is seeking a Customer Success Manager to own a portfolio of customers and ensure real, measurable business value from our Outsmart solutions. You will understand their processes, goals and challenges and offer true added value beyond traditional RPA.

You’ll drive long-term customer value, protect and grow accounts, and identify opportunities beyond RPA across AI Agents, Agentic Orchestration and Conversational AI.

Qualifications

• 3+ years in customer success, service management or account support for new technologies.
• Proven ability to retain and grow enterprise customers, including renewals and recurring revenue.
• Fluent Finnish and English; Swedish is a plus.

Responsibilities

• Drive long-term customer value by defining success measures with customers and ensuring real adoption and outcomes.
• Protect and grow accounts by managing renewals and expanding opportunities.
• Identify opportunities beyond RPA across AI Agents, Agentic Orchestration and Conversational AI.
• Coordinate with Account Managers, specialists, and delivery teams to land new solutions.

Skills

Customer success

Account management

AI & RPA knowledge

Bilingual EnglishFinnish

Job description

Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent and Conversational AI solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

More than 200 large international organisations rely on Digital Workforce to drive transformation through intelligent automation and AI. The company supports customers across a wide range of industries, including Financial Services, Manufacturing, Public Services, Healthcare, Retail, and Telecommunications, helping them streamline operations, improve service delivery, increase productivity, and unlock new business value.

Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success.

Currently we are looking for:

CUSTOMER SUCCESS MANAGER

In this role you’ll take ownership of a portfolio of customers and make sure they get real, measurable business value from our solutions. You’ll know their processes, their goals and their next big challenge and will be able to offer a true added value.

Your work will go well beyond traditional RPA. You will actively identify opportunities to use AI agents, agentic orchestration and Conversational AI solutions and bring in the right specialists to turn those opportunities into concrete initiatives.

You’ll grow the share of recurring services around our Outsmart offering, secure the long-term continuity of your accounts, and help customers move from buying automation capacity to partnering with us on broader, outcome-driven services.

When customers see clear value, they stay, and they expand. That’s what success looks like in this role, and you’ll be the one driving it.

What You Will Do:

• Drive long-term customer value. Define success measures with customers, track outcomes and lead the actions that improve adoption and benefit realisation. Spot risks early, coordinate renewals, maintain a reliable view of recurring revenue and take additional sales from opportunity to contract.

• Protect and grow your accounts. Spot risks early, coordinate renewals, maintain a reliable view of recurring revenue and take additional sales from opportunity to contract.

• Identify new opportunities beyond RPA. Many of your customers know well our RPA offering, you will proactively expand customer value by identifying and progressing new opportunities across AI Agents, Agentic Orchestration and Conversational AI.

• Build relationships and bring people together. Earn trust with operational, business and decision-making stakeholders, and coordinate Account Managers, specialists, service and delivery teams so new solutions land smoothly in implementation.

What we offer:

A chance to join a market-leading, enterprise-grade automation and AI provider with a strong growth trajectory

Hybrid and flexible working arrangements

Competitive benefits package and caring company culture

An international work environment and collaborative culture

Encouragement for learning and self-development

We might be looking for you, if you match these criteria:

• At least 3 years of experience in customer success, service management, account support in the sector of new technologies, with a track record of retaining and growing enterprise customers, including renewals, recurring revenue and additional sales

• Good understanding of RPA, Intelligent Automation and practical AI, and confidence discussing AI Agents, Agentic Orchestration and Conversational AI (no developer background needed)

• A proactive, analytical, results-oriented approach and ability to build trust across business, IT, automation and customer service, and to lead without direct authority

• Fluent Finnish and English (Swedish is considered an advantage)

Please note you may be required to travel to customer meetings across Finland and occasionally within Nordics.

If you are passionate about customer value and building strong partnerships, we would love to hear from you.

We do not use AI-based tools when assessing candidates. The first stage for this recruitment process will be a one-way video interview. This allows us to include and consider a broader range of candidates in a fair and flexible way.