Customer Success Manager

Digital Workforce Services Plc; Helsinki; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid and flexible working

International work environment

Learning and self-development

Competitive benefits package

Caring company culture

Job summary

Digital Workforce Services Plc in Helsinki is seeking a Customer Success Manager to own a portfolio of enterprise customers and secure measurable value from Outsmart AI solutions. You will understand client processes, goals and will identify opportunities to expand recurring services.

You will collaborate with Account Managers and delivery teams to drive adoption, renewals and cross-sell AI, RPA and Conversational AI offerings, with travel to customer sites across Finland and Nordics.

Qualifications

• 3+ years of experience in customer success, service management or account support with a track record of retaining and growing enterprise customers.
• Fluent Finnish and English; Swedish is an advantage.
• Willingness to travel to customer meetings across Finland and occasionally Nordics.

Responsibilities

• Define and drive long-term customer value by setting success metrics and tracking outcomes.
• Protect and grow accounts through renewals and additional sales.
• Identify opportunities beyond RPA by discussing AI Agents and Conversational AI with customers.
• Coordinate cross-functional teams to land new solutions in implementation and ensure value realization.

Skills

Customer success

Account support

Service management

Renewals

Job description

Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent and Conversational AI solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

More than 200 large international organisations rely on Digital Workforce to drive transformation through intelligent automation and AI. The company supports customers across a wide range of industries, including Financial Services, Manufacturing, Public Services, Healthcare, Retail, and Telecommunications, helping them streamline operations, improve service delivery, increase productivity, and unlock new business value.

Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success.

Currently We Are Looking For

Customer Success Manager

In this role you’ll take ownership of a portfolio of customers and make sure they get real, measurable business value from our solutions. You’ll know their processes, their goals and their next big challenge and will be able to offer a true added value.

Your work will go well beyond traditional RPA. You will actively identify opportunities to use AI agents, agentic orchestration and Conversational AI solutions and bring in the right specialists to turn those opportunities into concrete initiatives.

You’ll grow the share of recurring services around our Outsmart offering, secure the long-term continuity of your accounts, and help customers move from buying automation capacity to partnering with us on broader, outcome-driven services.

When customers see clear value, they stay, and they expand. That’s what success looks like in this role, and you’ll be the one driving it.

What You Will Do

• Drive long-term customer value. Define success measures with customers, track outcomes and lead the actions that improve adoption and benefit realisation. Spot risks early, coordinate renewals, maintain a reliable view of recurring revenue and take additional sales from opportunity to contract.
• Protect and grow your accounts. Spot risks early, coordinate renewals, maintain a reliable view of recurring revenue and take additional sales from opportunity to contract.
• Identify new opportunities beyond RPA. Many of your customers know well our RPA offering, you will proactively expand customer value by identifying and progressing new opportunities across AI Agents, Agentic Orchestration and Conversational AI.
• Build relationships and bring people together. Earn trust with operational, business and decision-making stakeholders, and coordinate Account Managers, specialists, service and delivery teams so new solutions land smoothly in implementation.

What We Offer

• A chance to join a market-leading, enterprise-grade automation and AI provider with a strong growth trajectory
• Hybrid and flexible working arrangements
• Competitive Benefits Package And Caring Company Culture
• An international work environment and collaborative culture
• Encouragement for learning and self-development

We might be looking for you, if you match these criteria:

• At least 3 years of experience in customer success, service management, account support in the sector of new technologies, with a track record of retaining and growing enterprise customers, including renewals, recurring revenue and additional sales
• Good understanding of RPA, Intelligent Automation and practical AI, and confidence discussing AI Agents, Agentic Orchestration and Conversational AI (no developer background needed)
• A proactive, analytical, results-oriented approach and ability to build trust across business, IT, automation and customer service, and to lead without direct authority
• Fluent Finnish and English (Swedish is considered an advantage)

Please note you may be required to travel to customer meetings across Finland and occasionally within Nordics.

If you are passionate about customer value and building strong partnerships, we would love to hear from you.

Application deadline: 8th November.

Please note that we will start interviews as soon as suitable candidates are identified and may close the job post earlier.

We do not use AI-based tools when assessing candidates. The first stage for this recruitment process will be a one-way video interview. This allows us to include and consider a broader range of candidates in a fair and flexible way.