Customer Support Specialist - Entry Level (Helsinki)

Allshares; Helsingin seutukunta; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Bonus program

Healthcare benefits

Lunch benefits

Team events

Job summary

Allshares is seeking a Customer Service Representative to join our Helsinki-based team. In this role you will be the primary contact for clients, handling inquiries via Zendesk and delivering first-class support to ensure client satisfaction.

You will collaborate with operations and customer success to resolve issues, gather feedback, and contribute to continuous improvement. Fluency in English, Finnish, and Swedish is preferred, with a proactive mindset and strong teamwork.

Qualifications

• Fluent in English, Finnish, and Swedish with strong written and spoken communication.
• Educational background in accounting, management, corporate governance, finance, or business administration.
• Experience in customer service is advantageous.

Responsibilities

• Deliver a first-class customer experience by serving as the primary point of contact for our clients.
• Handle client calls, resolve issues, and gather feedback related to Allshares' incentive programs.
• Collaborate closely with our operations team and customer success managers to drive customer satisfaction.
• Maintain the Zendesk platform, promptly addressing email and chat inquiries to ensure swift, effective support.

Skills

English

Finnish

Swedish

Communication

Education

Accounting

Management

Corporate governance

Finance

Business administration

Tools

Zendesk

Job description

Allshares is seeking a Customer Service Representative to join our Helsinki-based team. In this role you will be the primary contact for clients, handling inquiries via Zendesk and delivering first-class support to ensure client satisfaction.

You will collaborate with operations and customer success to resolve issues, gather feedback, and contribute to continuous improvement. Fluency in English, Finnish, and Swedish is preferred, with a proactive mindset and strong teamwork.