Finnish Customer Support Specialist — Multichannel Expert

Tonguepoint; Tampere; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support (where applicable):

Monday-Friday schedule with rotatingf

40 hours per week

Job summary

Tonguepoint, a leading global CX company, is expanding its multilingual team in Greece to support Finnish-speaking customers by phone, email and chat, delivering timely and courteous service.

The role requires handling inquiries, shipment tracking, billing questions, and documentation, with KPIs focused on First Call Resolution and CSAT. Competitive salary, bonuses up to 15%, relocation support, and a 40-hour week with rotating shifts.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Job description

Tonguepoint, a leading global CX company, is expanding its multilingual team in Greece to support Finnish-speaking customers by phone, email and chat, delivering timely and courteous service.

The role requires handling inquiries, shipment tracking, billing questions, and documentation, with KPIs focused on First Call Resolution and CSAT. Competitive salary, bonuses up to 15%, relocation support, and a 40-hour week with rotating shifts.