Customer Service Agent

Globalconnect; Helsinki; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Enhanced parental leave

Flexible return options

Flexible work arrangements

Skill development

Pension plan

Modern workspaces

Insurance coverage

Job summary

GlobalConnect seeks a Customer Service Agent in the Helsinki Metropolitan Area for a 12-month temporary role. You will be the first point of contact for consumer customers, handling inquiries by phone, email and chat and guiding them to a finished service.

You will work in a collaborative team with a focus on high-quality customer experience, supported by flexible work arrangements and opportunities to learn and grow in a digitally driven environment.

Qualifications

• Fluency in Finnish and English.
• More than 2 years of experience in customer service with similar tasks.
• Vocational education in a field that supports the role.

Responsibilities

• Ensure a high-quality customer experience for consumer customers by phone and email.
• Respond first to questions about orders, construction schedules, installations, invoices, complaints, and technical support.
• Listen to customer issues, involve the relevant teams, and keep customers informed until the issue is resolved.
• Provide information about activation options and service providers.
• Collaborate regularly with other teams and help promote customer service automation.

Skills

Finnish

English

Customer service

Education

Vocational education in a field supporting the role

Job description

(12 months temporary role)

Do you enjoy customer service and want to shape the customer experience? Join the GlobalConnect Customer Service team in the Helsinki Metropolitan Area and become part of a growing brand in an industry defined by innovation and digitalization.

As a Customer Service Agent, you are the first point of contact for our consumer customers. You make sure they receive support from their first question to a completed service.

To thrive in this role, you likely have:

• Fluency in Finnish and English
• More than 2 years of experience in customer service with similar tasks
• Vocational education in a field that supports the role

About the role and the team

You will work in our Customer Service team in the Helsinki Metropolitan Area, alongside sales and customer service colleagues and in close contact with other teams across GlobalConnect. You'll be working self-sufficiently, supporting customers over phone, email and chat, and contributing to a global team where you can keep learning and growing every day.

We offer enhanced parental leave with flexible return options, flexible work arrangements, skill development, a pension plan, modern workspaces, and insurance coverage.

What you'll be working on

• Ensure a high-quality customer experience for consumer customers by phone and email
• Respond first to questions about orders, construction schedules, installations, invoices, complaints, and technical support
• Listen to customer issues, involve the relevant teams, and keep customers informed until the issue is resolved
• Providing information about activation options and service providers
• Collaborate regularly with other teams and help promote customer service automation

Who we are looking for

You are positive, service-minded, and systematic. You communicate clearly, take responsibility for the customer journey, and enjoy a busy environment. Fluency in Swedish is a big plus.

Does this sound like you? If so, we would be interested in hearing from you.

Practical information

• Location: Helsinki Metropolitan Area, with the possibility to work from home 2 days a week.
• Employment: temporary, 12 months
• GlobalConnect does not offer relocation packages or work visa sponsorship for this role.