Customer Experience Specialist | Relocation Support

Velenosi&Meredith; Helsinki; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Relocation support

Paid training

International work environment

Job summary

Velenosi&Meredith is seeking a Customer Service Specialist in Helsinki to be the first point of contact for customers. You will handle inquiries via phone, chat and email, ensuring positive interactions and accurate CRM records.

The role emphasizes product and policy knowledge and collaboration with the team to improve customer experience. The position requires strong English communication, a customer-first mindset, and the ability to stay organized and calm under pressure.

Qualifications

• Fluency in English required.
• Strong customer focus and excellent communication skills needed.
• Problem-solving abilities and prioritization skills required.
• Organized, detail-oriented approach essential.
• Empathy, patience and calm under pressure are valued.
• Previous customer service experience is a plus but not required.
• Eligibility to work in the EU is required.

Responsibilities

• Handle customer inquiries by phone, chat and email.
• Find quick, effective solutions to customer issues.
• Keep clear and accurate records of customer interactions in the CRM system.
• Work with your team to improve the customer experience.
• Stay up to date on products, services and policies.
• Help the team reach its quality and efficiency goals.

Skills

Fluency in English

Customer focus

Communication skills

Problem-solving

Prioritization

Empathy and patience under pressure

Organized and detail-oriented

Job description

Velenosi&Meredith is seeking a Customer Service Specialist in Helsinki to be the first point of contact for customers. You will handle inquiries via phone, chat and email, ensuring positive interactions and accurate CRM records.

The role emphasizes product and policy knowledge and collaboration with the team to improve customer experience. The position requires strong English communication, a customer-first mindset, and the ability to stay organized and calm under pressure.