Customer Service Representative

Allshares; Helsingin seutukunta; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Bonus program

Healthcare benefits

Lunch benefits

Team events

Job summary

Allshares is seeking a Customer Service Representative to join our Helsinki-based team. In this role you will be the primary contact for clients, handling inquiries via Zendesk and delivering first-class support to ensure client satisfaction.

You will collaborate with operations and customer success to resolve issues, gather feedback, and contribute to continuous improvement. Fluency in English, Finnish, and Swedish is preferred, with a proactive mindset and strong teamwork.

Qualifications

• Fluent in English, Finnish, and Swedish with strong written and spoken communication.
• Educational background in accounting, management, corporate governance, finance, or business administration.
• Experience in customer service is advantageous.

Responsibilities

• Deliver a first-class customer experience by serving as the primary point of contact for our clients.
• Handle client calls, resolve issues, and gather feedback related to Allshares' incentive programs.
• Collaborate closely with our operations team and customer success managers to drive customer satisfaction.
• Maintain the Zendesk platform, promptly addressing email and chat inquiries to ensure swift, effective support.

Skills

English

Finnish

Swedish

Communication

Education

Accounting

Management

Corporate governance

Finance

Business administration

Tools

Zendesk

Job description

We are looking for a Customer Service Representative to join our growing team

Are you in the early stages of your career, get a thrill from working in a fast-paced, international environment and are ready to make an impact? In this position you’ll have a chance to contribute to our client's satisfaction and success while you simultaneously develop relevant skills for your future career.

As our business continues to grow and many of our current employees have been taking on new challenges and roles within the company, we are looking for new talents for permanent positions at our Helsinki office. This position is ideally suited, for example, to someone at the beginning of their career or in the final stages of their studies.

Who We Are

Allshares is a fast-growing SaaS company and a leading expert in equity and incentive design and management. We provide advanced advisory services, software, and reporting tools to assist over 900 organizations across 60+ countries design, communicate, and manage their employee reward and share-based incentive programs.

Our team of 250+ specialists are located in the US, Finland, Sweden, Portugal, France, Switzerland and the Philippines. We’re dedicated to tailoring the desired incentive models for our clients as well as making compensation strategies simpler and more effective for companies of all sizes. Thanks to our recent growth and corporate acquisitions we are even better positioned to support our clients with innovative and scalable solutions.

What You'll Do

As a Customer Support Specialist, you will join our Customer Service Team in Helsinki, reporting to the Customer Service Manager. You will serve as a primary point of contact for our clients, managing inquiries primarily through our Zendesk platform.

In your daily work, you will:

• Deliver a first-class customer experience by serving as the primary point of contact for our clients.
• Handle client calls, resolve issues, and gather feedback related to Allshares' incentive programs.
• Collaborate closely with our operations team and customer success managers to drive customer satisfaction.
• Maintain the Zendesk platform, promptly addressing email and chat inquiries to ensure swift, effective support.

As you gain experience, your responsibilities will expand to include more complex tasks and challenges.

Who We Are Looking For

If you’re excited about working with a great team, making a real impact, and growing alongside us, we would like to hear from you! Whether you are seeking to kickstart a career in client relations or aiming to contribute existing expertise to a collaborative setting, we provide a dynamic environment to develop your full potential. Join us and be part of something special!

To Succeed in This Role, You’ll Have:

• A motivated and proactive mindset with a willingness to learn.
• Relevant educational background in accounting, management, corporate governance, finance, business administration, or related fields.
• Strong written and spoken communication skills in English, Finnish, and Swedish.
• Excellent social skills and the ability to communicate clearly with clients.
• A strong interest in learning new things, coupled with accuracy and flexibility in your work.
• Good teamwork skills and a positive, can-do attitude.
• The courage to step outside your comfort zone when necessary.
• A commitment to delivering high-quality work and genuinely helping clients according to their needs.

Considered an Advantage:

• Previous experience in customer service or a similar role.
• Additional language skills beyond English, Finnish, and Swedish.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong, solution-driven problem-solving skills to navigate technical challenges.

What we’ll offer

• A possibility to work in a fast growing SaaS company
• Monthly base salary ranging from 2 500 – 2 850 EUR tailored to your experience level and local market
• Participation in the company bonus program decided annually
• A benefits package, including wellbeing and lunch benefits, comprehensive healthcare, and support for cultural and sports activities.
• Inclusive international culture and working environment
• Company events and activities
• Great possibility to develop yourself in the role along with the company’s growth journey

Employment: Full-time

Location: Helsinki

Apply by: 30th of November

For more information about the position, please contact the team leader Robin Engren:[phone], [e-mail] or [phone], [e-mail]