Finnish Customer Support Pro - Remote/Onsite Athens

Cross Border Talents; Helsinki; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Referral program

Healthcare benefits

Comprehensive training

Professional growth

Free Greek language courses

Social events

Work from home option

Job summary

Cross Border Talents is seeking a Finnish-speaking Customer Service Representative to join a global team delivering support in Greece. You will respond to inquiries via email, chat, and phone, and guide customers through device usage and repair steps.

The role requires Finnish fluency, excellent writing, good English, strong empathy, and basic Windows troubleshooting. Relocation support and potential remote work options are provided.

Qualifications

• Finnish language fluency in writing and speaking is required.
• Strong written communication skills are essential.
• Good command of English for customer interactions.
• Ability to troubleshoot basic Windows issues and multitask.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with how-to-use steps for devices and repairs.
• Collaborate with the team to maintain relationships with colleagues and management.
• Provide professional, empathetic customer support to boost loyalty.
• Continuously improve processes to deliver exceptional service.

Skills

Finnish language

Excellent writing

English proficiency

Empathy

Windows basic troubleshooting

multitasking

Job description

Cross Border Talents is seeking a Finnish-speaking Customer Service Representative to join a global team delivering support in Greece. You will respond to inquiries via email, chat, and phone, and guide customers through device usage and repair steps.

The role requires Finnish fluency, excellent writing, good English, strong empathy, and basic Windows troubleshooting. Relocation support and potential remote work options are provided.