Customer Success Sales Rep — Retain, Upsell & Build Relationships

Nexi Group; Helsinki; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Tech equipment

International team

Job summary

Nexi Group in Helsinki (Vallila) is seeking a Customer Success Sales Representative to strengthen merchant relationships and drive retention. You will help businesses maximise the value of Nexi’s payment solutions through proactive engagement and tailored offers.

You will connect with customers via calls, upsell and renegotiate contracts, and work with Merchant Services to meet personal and team KPIs in a collaborative, international team.

Qualifications

• Proven track record of high performance in sales or customer retention.
• Experience within Telecom, Fintech, Insurance or another relevant industry.
• Fluent Finnish and business-level English language skills.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to identify customer needs and create value-driven solutions.

Responsibilities

• Connect with existing customers through inbound and outbound calls.
• Retain merchant customers across various industries through upselling, cross-selling and contract renegotiations.
• Identify customer needs and deliver solutions that improve customer satisfaction.
• Contribute to and exceeding personal and team KPIs.
• Collaborate with Merchant Services teams to continuously develop our business.
• Build long-term customer relationships through excellent communication and service.

Skills

Sales & retention

Telecom/Fintech knowledge

Finnish language

English language

Negotiation skills

Job description

Nexi Group in Helsinki (Vallila) is seeking a Customer Success Sales Representative to strengthen merchant relationships and drive retention. You will help businesses maximise the value of Nexi’s payment solutions through proactive engagement and tailored offers.

You will connect with customers via calls, upsell and renegotiate contracts, and work with Merchant Services to meet personal and team KPIs in a collaborative, international team.