Strategic Customer Success Manager - Growth & Value

Vainu LLC; Helsinki; Hybrid; EUR 37,000 - 45,000; Full time

Benefits offered by this job

Base salary EUR 3,300–4,000 / month

Hybrid: in-office 2–3 days a week

Job summary

Vainu LLC in Helsinki is seeking a Customer Success Manager who acts as a thoughtful partner to 120 mid-market customers, helping them derive value from Vainu.

You will map needs, identify automation opportunities, align workflows with data, and drive retention and expansion, with hybrid in-office schedule.

The role offers a base salary of EUR 3,300–4,000 per month plus quarterly commissions, with a 6‑month onboarding period to ramp up.

Qualifications

• 1–2 years in Customer Success in a high-churn SaaS environment with retention targets.
• Experience fighting for retention and growing accounts in competitive conditions.
• Familiarity with RevOps and data flow across a customer workflow.

Responsibilities

• Understand what each customer needs and why they bought Vainu.
• Help customers map value and identify automation opportunities.
• Inspire and steer customers to apply Vainu data effectively.
• Drive accountability and partner with customers to deliver outcomes.

Skills

Customer Success

Retention

Communication

Finnish language

English language

NRR mindset

Tools

HubSpot

Salesforce

Dynamics

Pipedrive

Job description

Vainu LLC in Helsinki is seeking a Customer Success Manager who acts as a thoughtful partner to 120 mid-market customers, helping them derive value from Vainu.

You will map needs, identify automation opportunities, align workflows with data, and drive retention and expansion, with hybrid in-office schedule.

The role offers a base salary of EUR 3,300–4,000 per month plus quarterly commissions, with a 6‑month onboarding period to ramp up.