Finland SaaS Customer Success Advisor

Solution Seeker; Helsinki; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits

Bonus opportunities

Employee share programme

Flexible work style

Nordic team culture

Job summary

Huma in Helsinki is seeking a Customer Success Consultant to onboard Finnish customers and guide them from onboarding to daily use. You will work with a Nordic team, reporting to the Head of Customer Success in Oslo, with leadership built on trust and clear communication.

This full-time role emphasizes delivering measurable value and high customer satisfaction. Ideal candidates have 2–3 years in SaaS or customer success, enjoy building relationships, and are comfortable working remotely as part

Qualifications

• 2–3 years’ experience in SaaS, customer success, account management, or similar roles.
• Comfortable working both independently and as part of a remote team.

Responsibilities

• Onboard and support Huma's Finnish customers.
• Build and nurture long-term relationships with your own customer portfolio.
• Identify growth opportunities, such as upselling new modules or subscription upgrades.
• Ensure customers achieve measurable value and high satisfaction.
• Use our CRM system to capture insights and continuously improve the customer experience.
• Collaborate closely with Product, Sales, and Marketing to improve the overall customer experience.

Skills

SaaS experience

Customer Success

Account Management

Tools

HubSpot

Job description

Huma in Helsinki is seeking a Customer Success Consultant to onboard Finnish customers and guide them from onboarding to daily use. You will work with a Nordic team, reporting to the Head of Customer Success in Oslo, with leadership built on trust and clear communication.

This full-time role emphasizes delivering measurable value and high customer satisfaction. Ideal candidates have 2–3 years in SaaS or customer success, enjoy building relationships, and are comfortable working remotely as part