Customer Success Sales Representative

Nexi Group; Helsinki; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Tech equipment

International team

Job summary

Nexi Group in Helsinki (Vallila) is seeking a Customer Success Sales Representative to strengthen merchant relationships and drive retention. You will help businesses maximise the value of Nexi’s payment solutions through proactive engagement and tailored offers.

You will connect with customers via calls, upsell and renegotiate contracts, and work with Merchant Services to meet personal and team KPIs in a collaborative, international team.

Qualifications

• Proven track record of high performance in sales or customer retention.
• Experience within Telecom, Fintech, Insurance or another relevant industry.
• Fluent Finnish and business-level English language skills.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to identify customer needs and create value-driven solutions.

Responsibilities

• Connect with existing customers through inbound and outbound calls.
• Retain merchant customers across various industries through upselling, cross-selling and contract renegotiations.
• Identify customer needs and deliver solutions that improve customer satisfaction.
• Contribute to and exceeding personal and team KPIs.
• Collaborate with Merchant Services teams to continuously develop our business.
• Build long-term customer relationships through excellent communication and service.

Skills

Sales & retention

Telecom/Fintech knowledge

Finnish language

English language

Negotiation skills

Job description

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 11,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi

As a Customer Success Sales Representative, you’ll join a collaborative and forward-thinking team based in Vallila, Helsinki. Together, we work on building strong relationships with merchant customers, driving customer retention, and helping businesses maximise the value of Nexi’s payment solutions.

About Your Future Role

In this position, you will:

• Connect with our existing customers through inbound and outbound calls.
• Retain merchant customers across various industries through upselling, cross-selling and contract re-negotiations.
• Identify customer needs and delivering solutions that improve customer satisfaction.
• Contribute to and exceeding personal and team KPIs.
• Collaborate with Merchant Services teams to continuously develop our business.
• Build long-term customer relationships through excellent communication and service.
• Contribute to a positive, open and success-driven team environment.

What We Value in You

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• Proven track record of high performance in sales or customer retention.
• Experience within Telecom, Fintech, Insurance or another relevant industry.
• Fluent Finnish and business-level English language skills.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to identify customer needs and create value-driven solutions.

Bonus Skills:

• Swedish language skills.
• Experience working with sales, retention or customer service KPIs.
• Strong negotiation and influencing skills.
• A proactive and structured approach to work.
• Ability to thrive both independently and as part of a collaborative team.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands‑on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.