Bilingual IT & Cloud Support Specialist (FR/EN)

Academic Work Finland Oy; Uusimaa; On-site; EUR 27,000 - 42,000; Full time

Job summary

Academic Work Finland Oy seeks a Support Specialist to provide 1st-line technical assistance for corporate clients and main users. You will communicate in English with cross-European teams and support the growing French-speaking customer base.

Ideal candidates have native-level French, fluent English, basic IT knowledge, and a service mindset. Some IT helpdesk or customer service experience is beneficial; Finnish language is not required.

Qualifications

• Native-level French and fluent English (Finnish not required).
• Basic IT systems, networks, or cloud services knowledge.
• Previous customer service experience (IT helpdesk, retail, or phone support).
• Active, communicative personality with initiative.

Responsibilities

• Handle 1st-line IT support tickets.
• Troubleshoot basic Windows server/network issues.
• Manage cloud service delivery and communicate solutions to customers.

Skills

French fluency

English fluency

Customer service

IT basics

Job description

Academic Work Finland Oy seeks a Support Specialist to provide 1st-line technical assistance for corporate clients and main users. You will communicate in English with cross-European teams and support the growing French-speaking customer base.

Ideal candidates have native-level French, fluent English, basic IT knowledge, and a service mindset. Some IT helpdesk or customer service experience is beneficial; Finnish language is not required.